James Wood
Wake Forest
Summary
Dynamic Environmental Department Head at RestorePro with a proven track record in operational planning and team leadership. Expert in resource coordination and employee development, enhancing customer satisfaction through proactive problem-solving. Successfully managed budgets and mentored staff, fostering a collaborative environment that drove project success and exceeded organizational goals. I remember the Golden Rule. I apply it. I Teach it. Culture is everything. I take pride in the cultural growth of our company under my leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Environmental Department Head
RestorePro
03.2023 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
Mitigation Project Manager
RestorePro
01.2021 - 03.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Water Mitigation Technician
RestorePro
08.2020 - 01.2021
- Supported team members in efficiently completing tasks and maintaining high-quality work standards.
- Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Streamlined workflows on-site by accurately scoping losses and developing detailed action plans for restoration projects.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
Business Development Manager
Rainbow Restoration And Cleaning
11.2019 - 08.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
MItigation Manager Assistant
AfterDisaster
10.2017 - 11.2019
- Developed tailored mitigation plans based on individual client needs, resulting in higher customer satisfaction rates.
- Collaborated with engineering teams to design and implement resilient building solutions for clients, helping them avoid future losses due to natural disasters or other catastrophic events.
- Collaborated with insurance adjusters to determine appropriate coverage amounts and streamline the claims process, expediting payment timelines.
- Negotiated favorable settlements with third-party providers on behalf of clients by leveraging deep knowledge of regulatory requirements and industry best practices.
- Improved client satisfaction by providing timely updates and consistently meeting project deadlines.
Sales Manager
Salem-Fence Inc.
11.2004 - 10.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Skills
- Operational planning
- Assignment delegation
- Human resources
- Employee hiring
- Staff development
- Training coordination
- Team leadership
- Employee management
- Resource coordination
- Policy development
- Task delegation
- Safety and security
- Coaching and mentoring
- Employee scheduling
Certification
IICRC Triple Master
Timeline
Environmental Department Head
RestorePro
03.2023 - Current
Mitigation Project Manager
RestorePro
01.2021 - 03.2025
Water Mitigation Technician
RestorePro
08.2020 - 01.2021
Business Development Manager
Rainbow Restoration And Cleaning
11.2019 - 08.2020
MItigation Manager Assistant
AfterDisaster
10.2017 - 11.2019
Sales Manager
Salem-Fence Inc.
11.2004 - 10.2017
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