Justin Paul Smith
Charlotte,NC
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth across a regional area. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
13
13
years of professional experience
Work History
Regional Team Leader
A-Gas Americas
07.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards for 6 locations located in the southeast.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
District Manager
Footlocker Inc
08.2022 - 06.2023
- Grew portfolio of 18 successful stores with yearly average sales of $576,000: developed district-level strategies to achieve each store’s financial, operational, and customer-service goals, while addressing each store’s unique strengths and challenges. positive and productive relationships with 24 store managers.
- Developed productive relationships with key account holders.
- Sourced new leads and developed deep client relationships to promote sales.
- Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
District Manager
Starbucks
12.2019 - 08.2022
- Grew portfolio of 12 successful businesses with weekly average sales of $489,000: developed district-level strategies to achieve each store’s financial, operational, and customer-service goals, while addressing each store’s unique strengths and challenges.
- Led team of 12 leaders: motivate, coach, and strengthen store managers as team leaders, retail operators, and business owners.
- Served as a resource: provided expertise on key customer issues, team staffing, store operations, and company policies.
- Assisted store managers with creating strategic plans to address opportunities in regards to P&L’s, inventory, labor, operations, and customer service that increased controllable contribution by 7.5%.
- Conducted regular store visits providing action plans to achieve full market potential.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Area Manager
Amazon
11.2016 - 12.2019
- Identified and coordinated the daily activities of 168 associates in both pick, pack, & dock functions; inspired team to achieve desired results in safety, quality, and productivity.
- Drove quality by completing audits and delivering feedback to associates to ensure customer receive quality orders.
- Proactively identified and led process improvement initiatives that improved throughput per hour by 11 points.
- Collaborated with other leaders to balance out labor use to ensure that team is operating efficient shift while meeting all of operational goals.
- Established safety programs to meet OSHA compliance to ensure safe work environment for all associates.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
Operations Manager
Target Corporation
06.2014 - 11.2016
- Identified and coordinated daily activities of 41 team members in both inbound and outbound functions; inspired team to achieve desired results in productivity, teamwork, safety, quality, reliability, and job knowledge.
- Collaborated across departments to drive optimal productivity; fosters environment in which diverse backgrounds are respected and valued.
- Ensured performance plans are set, maintained, and continuously improved; generated creative solutions to identify improvements in processes.
- Drove personal growth and development by leveraging tools, resources, and relationships with other leaders.
- Managed safe workplace by advocating safety training and accident preparedness. Utilized safety metrics to create culture of safe work habits by following policies and procedures.
- Coached, trained, and developed team through both informal and formal job performance-based feedback.
Logistics Manager
U.S. Army
07.2010 - 06.2014
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of wide range of products daily.
- Prepared ammunition reports to ensure ammunition quality assurance/quality control procedures are followed.
- Performed ammunition supply stock control and accounting duties using both automated and manual procedures.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
MBA - Strategy & Consulting
University of North Carolina At Chapel Hill
Chapel Hill, NC10.2025
Bachelor of Science - Business Administration, Finance
Strayer University
Glen Allen09.2009
Skills
- Conflict Management
- Recruiting and Hiring
- Budget Management
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Operations Improvement
- Strategic Planning
- Retail Inventory Management
- P&L Responsibility
- Financial Oversight
- Safety Sustainability
- Business Management and Development
Accomplishments
- Received an FY22 Q1 District Manager of the Quarter for my work with the Armed Forces Network and my robust pipeline of assistant store managers and promoted store managers.
- Received a Customer Obsession Award for developing a process that saved the building $15,000 yearly and improved our relationship with our delivery team and customers.
Timeline
Regional Team Leader
A-Gas Americas
07.2023 - Current
District Manager
Footlocker Inc
08.2022 - 06.2023
District Manager
Starbucks
12.2019 - 08.2022
Area Manager
Amazon
11.2016 - 12.2019
Operations Manager
Target Corporation
06.2014 - 11.2016
Logistics Manager
U.S. Army
07.2010 - 06.2014
MBA - Strategy & Consulting
University of North Carolina At Chapel Hill
Bachelor of Science - Business Administration, Finance
Strayer University
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