Joylyn Spruill
Greenville
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
North Kitsap Ear, Nose, and Throat
Poulsbo
06.2023 - 05.2024
- Greeted and assisted 100+ patients daily, processing and verifying new patient data to ensure accurate records.
- Communicated via phone call to create appointments, verify insurance information, answer patient questions, and transfer calls.
- Complete insurance forms, patient paperwork, and medical information forms.
- Communicated with medical professionals to relay essential medical information, facilitating effective patient care.
- Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers.
Child Watch Staff
Swift Creek Family YMCA
Chesterfield
04.2019 - 04.2023
- Supervised children in child watch area to ensure safety and engagement.
- Demonstrated understanding of developmental needs and behaviors of children aged 6 weeks to 11 years.
- Instruct children in crafts and other activities to promote a healthy and engaging environment.
- Coordinated weekly child watch events and programs, including Parents Night Out and exercise classes, to enhance children's engagement and social interaction.
- Formed relationships with children and children’s parents by greeting each family with care and genuine interest.
- Maintain safety and cleanliness by sterilizing toys and surfaces and keeping the child watch area organized and free of clutter.
Pregnancy Center Volunteer
Blue Ridge Pregnancy Center
Lynchburg
08.2022 - 11.2022
- Engaged mothers and children in health education classes, fostering a supportive learning environment.
- Packed welcome bags for new patients to provide comfort and support.
- Maintained health and safety by sterilizing clinic rooms and supplies.
- Restocked and organized clinical room and event room supplies.
- Assisted in organizing significant funding events to enhance community outreach and support services.
Patient Response Volunteer
Bon Secours St. Francis Medical Center
Midlothian
01.2017 - 01.2018
- Participated as a vital member of the medical staff team to provide maximum care and support for patients.
- Managed patient inquiries and requests, relaying essential information to medical staff to enhance patient care.
- Responded to phone calls, logged patient requests, and recorded notes for nurses and nursing assistants to ensure effective communication.
- Delivered effective customer service and administrative support in the Medical Surgery Unit.
- Restocked and organized medical supplies, delivering them to patients to maintain efficient operations within the unit.
Education
Bachelor of Science - Health Science
Liberty University
Lynchburg, VA12-2023
Skills
- Electronic records management
- Data entry
- Record keeping
- Schedule coordination
- Office administration
- Microsoft office
- Customer service
- Telephone etiquette
Certification
- Certified Nursing Assistant, Commonwealth of Virginia, 12/25
- Adult and Pediatric First Aid/CPR, American Red Cross, 06/22
Timeline
Medical Front Office Receptionist
North Kitsap Ear, Nose, and Throat
06.2023 - 05.2024
Pregnancy Center Volunteer
Blue Ridge Pregnancy Center
08.2022 - 11.2022
Child Watch Staff
Swift Creek Family YMCA
04.2019 - 04.2023
Patient Response Volunteer
Bon Secours St. Francis Medical Center
01.2017 - 01.2018
Bachelor of Science - Health Science
Liberty University