JOYCE WIMBUSH
Charlotte
Summary
Strategic Human Resources and Operations professional with extensive experience in operational transformation and employee lifecycle management. Expertise in leading cross-functional initiatives, improving efficiency, and aligning corporate objectives with field operations. Focused on driving successful adoption of new processes while enhancing stakeholder engagement.
Overview
17
17
years of professional experience
Work History
NOSS Specialist
FedEx Ground
01.2022 - Current
- Recognized for facilitating large-scale operational transformation by improving process adoption, communication, and alignment between field operations and corporate initiatives.
- Lead implementation and operational support of enterprise initiatives across multiple FedEx facilities, ensuring successful adoption of processes, tools, and operational standards.
- Serve as a subject matter expert and primary point of contact for strategic initiatives, providing guidance, troubleshooting, and process recommendations.
- Partner with district and facility leadership to analyze workflows, identify improvement opportunities, and enhance operational efficiency.
- Supported enterprise technology deployments through implementation planning, beta testing, user feedback, and process refinement to enhance user experience and operational effectiveness.
- Collaborate with cross-functional teams to improve utilization of operational tools and maximize business outcomes.
- Monitored performance metrics and compliance standards to identify trends and opportunities for continuous improvement, facilitating proactive adjustments.
Linehaul Coordinator
FedEx Ground
Charlotte
12.2019 - 01.2022
- Coordinated transportation operations to ensure timely movement of trailers and meet delivery commitments across the network.
- Managed dispatch activities using Transportation Management Systems (TMS) while ensuring compliance with operational policies.
- Monitored transportation schedules, resolved service issues, and partnered with operations teams to minimize delays.
- Maintained accurate operational records and dispatch documentation to support compliance with reporting requirements.
- Supported continuous improvement efforts by identifying process gaps and recommending operational solutions.
Eligibility Specialist
Conduent
Charlotte
08.2017 - 12.2019
- Evaluated federal program applications to determine eligibility, ensuring compliance with established requirements and documentation standards.
- Managed confidential customer information while ensuring compliance with government regulations and service agreements.
- Resolved documentation issues for applicants and internal stakeholders, facilitating timely case decisions.
- Investigated and resolved customer inquiries while maintaining quality and accuracy standards.
- Collaborated with state eligibility teams to streamline case processing and improve overall efficiency.
HR Business Process Outsourcing (BPO) Analyst
Aon Hewitt
Charlotte
10.2013 - 06.2017
- Delivered HR operational support for Bank of America employees, streamlining payroll, benefits administration, employee records, and workforce services.
- Managed employee lifecycle transactions including salary changes, promotions, bonuses, compensation adjustments, and employment verification requests.
- Processed payroll adjustments and reconciled payroll results, financial postings, and general ledger interface transactions using Workday.
- Investigated payroll discrepancies and resolved errors, enhancing accuracy and compliance.
- Collaborated with HR leadership and business teams to optimize service delivery and refine operational workflows.
- Maintained confidential employee records while supporting HR policies and regulatory requirements.
- Sourced candidates and conducted screening interviews for recruitment activities.
- Responded to employment record requests and legal documentation inquiries while maintaining confidentiality standards.
- Leadership Impact: Delivered high-quality HR operations support within a large-scale corporate environment while improving accuracy, compliance, and employee service experiences.
Sales Auditor
Family Dollar Corporate
Charlotte
06.2011 - 09.2013
- Conducted internal audits of sales transactions, deposits, and financial records, ensuring compliance and integrity of financial data.
- Reconciled credit card transactions and investigated discrepancies, enhancing accuracy of financial reporting.
- Identified potential fraud risks and partnered with leadership to strengthen loss prevention processes.
- Prepared detailed reports and analysis, providing insights to support operational decision-making.
Assistant Manager
Christopher & Banks
Hickory
08.2009 - 05.2011
- Assisted with recruiting, interviewing, and onboarding employees to build a strong, effective team.
- Coached associates to improve performance, engagement, and achievement of sales goals.
- Supported daily retail operations by coordinating staffing, scheduling, and inventory management to enhance customer experience.
- Managed cash handling procedures and operational reporting to ensure financial accuracy and compliance.
Education
Master of Business Administration (MBA) Candidate -
University of Arizona Global Campus
Chandler10-2027
Bachelor of Business Administration - Human Resource Management
American InterContinental University
Duluth, GA09-2021
Associate of Science - Accounting Technology
Brown Mackie College of Atlanta
Atlanta, CA05-2005
Skills
- Program Management
- Change Management
- Process improvement
- Operational Microsoft Teams
- Workforce strategy
- Stakeholder management
- Cross-team collaboration
- Project execution
- Continuous enhancement
- Process efficiency
- Data Analysis
- HRIS software
- Workday
- Microsoft Office Suite
- Excel
- PowerPoint
- Excel
- SharePoint
- Business Reporting Tools
- Enterprise management systems
- Training development
- Employee management
Affiliations
Delta Mu Delta International Business Honor Society Member
Timeline
NOSS Specialist
FedEx Ground
01.2022 - Current
Linehaul Coordinator
FedEx Ground
12.2019 - 01.2022
Eligibility Specialist
Conduent
08.2017 - 12.2019
HR Business Process Outsourcing (BPO) Analyst
Aon Hewitt
10.2013 - 06.2017
Sales Auditor
Family Dollar Corporate
06.2011 - 09.2013
Assistant Manager
Christopher & Banks
08.2009 - 05.2011
Master of Business Administration (MBA) Candidate -
University of Arizona Global Campus
Bachelor of Business Administration - Human Resource Management
American InterContinental University
Associate of Science - Accounting Technology
Brown Mackie College of Atlanta