Summary
Overview
Work History
Education
Skills
Timeline
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Joyce Thompson

Zebulon

Summary

Professional in production processes with strong focus on precision and efficiency. Deep experience in equipment operation, troubleshooting, and maintenance. Reliable in team collaboration and adaptable to changing needs. Skilled in quality control, safety protocols, and process optimization.

Overview

11
11
years of professional experience

Work History

Client Servicing Specialist

TRUIST
08.2025 - Current
  • Assisted clients with account inquiries and transactions, ensuring timely and accurate service delivery.
  • Collaborated with team members to resolve customer issues, enhancing overall client satisfaction.
  • Maintained knowledge of financial products and services, providing informed recommendations to clients.
  • Processed transactions efficiently while adhering to compliance policies and procedures.
  • Monitored transactions for fraudulent activity using advanced detection software.
  • Collaborated with team members to investigate suspicious claims and gather evidence.
  • Managed over 50 customer calls per day, with an adherence of 720 under goal of 880 each process quality goal of 95%.

Teacher's Assistant

Wilson County Schools-Vinson-Bynum Elementary
01.2025 - 08.2025
  • Assisted teachers in delivering instructional materials and lessons effectively.
  • Supported classroom management by reinforcing positive behavior among students.
  • Facilitated small group activities to enhance student engagement and learning outcomes.
  • Developed and maintained classroom resources, ensuring accessibility for all students.

Production Technician

Bridgestone Firestone
10.2014 - 01.2025
  • Operated machinery to produce high-quality tire products efficiently.
  • Monitored production lines for safety compliance and quality assurance.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Assisted in training new staff on safety procedures and production techniques.
  • Led initiatives for cross-training team members, fostering versatility within the workforce.

Education

Bachelor of Science - Cyber Security

Fayetteville State University
Fayetteville, NC
05-2026

No Degree - Biotechnology

Wilson Community College
Wilson, NC
12-2025

Skills

  • Problem resolution
  • Sales support
  • Industry expertise
  • Customer service
  • Multitasking
  • Excellent communication
  • Machine operation
  • Testing and troubleshooting
  • Continuous improvement
  • Assembly line experience
  • Quality control analysis
  • ISO standards compliance

Timeline

Client Servicing Specialist

TRUIST
08.2025 - Current

Teacher's Assistant

Wilson County Schools-Vinson-Bynum Elementary
01.2025 - 08.2025

Production Technician

Bridgestone Firestone
10.2014 - 01.2025

Bachelor of Science - Cyber Security

Fayetteville State University

No Degree - Biotechnology

Wilson Community College

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Joyce Thompson