JOYCE MATTHEWS
Charlotte
Summary
Project Manager driving successful infrastructure and technology initiatives across enterprise environments. Proven track record in managing 8–10 concurrent projects, coordinating cross-functional teams, and fostering strong stakeholder relationships to achieve optimal project outcomes.
Overview
9
9
years of professional experience
Work History
Project Manager – Infrastructure & Transformation Support
Tek Systems / RJ Reynolds American
Winston-Salem
06.2025 - 03.2026
- Managed the full project lifecycle for 8–10 concurrent infrastructure and cybersecurity initiatives from planning through implementation.
- Coordinated engineering, architecture, infrastructure, operations, and business teams to support technology modernization initiatives.
- Developed and maintained project schedules, milestones, status reporting, risks, dependencies, and delivery tracking.
- Identified potential risks and implemented mitigation strategies proactively.
- Facilitated regular status meetings to track progress and address concerns.
- Built and established strong partnerships with teams, vendors and contractors.
Project Coordinator – Multi-Site Operations & Delivery Support
Various Roles: Century 21 Real Estate, Interface Security Solutions, Tier 4- Brambles
01.2017 - 01.2025
- Coordinated project schedules, documentation, status reporting, and stakeholder communications across multiple concurrent initiatives.
- Supported project tracking, milestone management, risk identification, and follow-up activities.
- Assisted cross-functional teams with delivery coordination, status reporting, and operational support.
- Managed loss prevention supervisors' alarm code requests in different geographical locations.
Project Manager – Infrastructure Migration Support
Apex Systems / Dell Technologies
Round Rock
02.2022 - 03.2024
- Managed 15–40 concurrent infrastructure migration and modernization projects supporting global enterprise business operations.
- Coordinated multiple technical workstreams involving servers, networks, virtualization, cloud infrastructure, and data center migration activities.
- Led project planning activities including schedules, milestones, resource coordination, implementation planning, and cutover readiness.
- Facilitated project kickoff meetings, status reviews, technical discussions, and stakeholder communications.
- Partnered with engineering, architecture, operations, and business teams to maintain project alignment and meet delivery objectives.
Program Coordinator / Account Representative
Securitas Security
Charlotte
01.2020 - 06.2020
- Managed relationships with National and Strategic Accounts by supporting customer communications and providing operational support across multiple locations.
- Facilitated customer communications for service requests, resolved issues, and coordinated effectively between customers and internal operational teams.
- Partnered with Sales, field teams, operations, and leadership to support customer satisfaction, project execution, and service performance.
- Coordinated customer meetings, project updates, and follow-up activities to ensure expectations and commitments were consistently met.
- Developed trusted relationships with customers by providing responsive communication, resolving issues, and ensuring a positive service experience.
Account Representative / Project Coordinator – IT Systems Support
iVerify Security
Charlotte
07.2018 - 12.2019
- Managed client relationships by serving as a primary point of contact for customer requests, technical issues, and service coordination.
- Supported security technology projects involving telecom systems, network infrastructure, and client site deployments.
- Maintained customer documentation and project updates, ensuring accurate service records and timely follow-up communications.
- Assisted with implementation activities and scheduling, providing operational support across multiple customer environments to ensure seamless project execution.
- Collaborated with customers to identify their needs. and internal teams to improve service delivery and maintain positive client relationships.
Education
Certification - Project Management
PM Training
Philadelphia, PA09-2026
Master of Arts - Sociology (Qualitative Data)
DePaul University
Chicago, ILBachelor of Arts - Applied Social Science
SUNY Polytechnic Institute
Utica, NYSkills
- Agile Project Management
- Project Portfolio Management
- Microsoft Project
- Smartsheet
- SharePoint
- Microsoft 365
- Advanced Excel
- Word
- PowerPoint
- Infrastructure Optimization
- Virtualization Management
- Data center transitions
- Infrastructure transitions
- Network and Server Infrastructure
- Windows
Accomplishments
- Managed portfolios of 15–40 concurrent infrastructure, cybersecurity, and technology projects from planning through implementation.
- Coordinated cloud, infrastructure, virtualization, and migration initiatives across engineering, architecture, operations, and business teams.
- Improved project visibility through proactive stakeholder communication, risk management, and delivery tracking.
Skills And Tools
Microsoft Project, Smartsheet, ServiceNow (SNOW), Workfront, SharePoint, Microsoft 365, Advanced Excel, Word, PowerPoint, Cloud Infrastructure, VMware (vSphere, ESXi, vCenter), Infrastructure Migrations, Data Center Migrations, Windows, Network & Server Infrastructure
Timeline
Project Manager – Infrastructure & Transformation Support
Tek Systems / RJ Reynolds American
06.2025 - 03.2026
Project Manager – Infrastructure Migration Support
Apex Systems / Dell Technologies
02.2022 - 03.2024
Program Coordinator / Account Representative
Securitas Security
01.2020 - 06.2020
Account Representative / Project Coordinator – IT Systems Support
iVerify Security
07.2018 - 12.2019
Project Coordinator – Multi-Site Operations & Delivery Support
Various Roles: Century 21 Real Estate, Interface Security Solutions, Tier 4- Brambles
01.2017 - 01.2025
Certification - Project Management
PM Training
Master of Arts - Sociology (Qualitative Data)
DePaul University
Bachelor of Arts - Applied Social Science
SUNY Polytechnic Institute