Joyce Arnold
Hendersonville
Summary
Detail-oriented professional transitioning into insurance adjusting, with over 15 years of experience in documentation accuracy, regulatory compliance, investigation support, and stakeholder communication in highly regulated healthcare environments. Proven ability to assess information, maintain confidentiality, coordinate across departments, and manage time-sensitive cases. Strong foundation for claims evaluation, policy compliance, and customer-facing problem resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary
Pardee Hospital
Hendersonville, NC
05.2023 - Current
• Maintained accurate, confidential records in compliance with regulatory standards
• Reviewed documentation for completeness and corrected discrepancies
• Coordinated information between departments and external parties
• Communicated with patients and staff to obtain required information
• Managed time-sensitive documentation and scheduling
Veterinary Technician Supervisor
Clearwater Aniam Referral and Emergency
Clearwater, FL
06.2019 - 12.2023
• Oversaw daily operations, scheduling, and workload distribution
• Reviewed case records to ensure accuracy, completeness, and compliance
• Assisted in hiring, training, and performance evaluation of staff
• Served as primary point of contact for client communication and issue resolution
• Coordinated with internal and external professionals regarding case status
• Ensured adherence to quality standards, protocols, and documentation requirements
• Managed sensitive information and confidential records
Lead Veterinary Technician
Bayside Veterinary Specialists
Tampa, FL
05.2015 - 11.2019
• Maintained detailed case documentation and status updates
• Communicated case changes to providers and clients
• Followed strict protocols and compliance standards
Education
Associate of Science - Veterinary Technician
International Business College
IN05-2007
Skills
- Documentation Review & Accuracy
- Information Verification
- Record Retention & Organization
- Incoming call reception
- Strong organization
- Customer service
- Incoming call management
- HIPAA compliance
- Medical office administration
- Medical records maintenance
- Identifying Discrepancies & Red Flags
- Independent Judgment & Decision-Making
- Regulatory Compliance
- Policy & Procedure Adherence
- Confidential Information Handling
- Ethical Decision-Making
- Timelines & Deadlines Management
- Interviewing & Information Collection
Certification
Florida Certified Adjuster Pre-Licensing – In Progress (Exam Pending)
Timeline
Unit Secretary
Pardee Hospital
05.2023 - Current
Veterinary Technician Supervisor
Clearwater Aniam Referral and Emergency
06.2019 - 12.2023
Lead Veterinary Technician
Bayside Veterinary Specialists
05.2015 - 11.2019
Associate of Science - Veterinary Technician
International Business College