Joya Spivey
Raleigh
Summary
Willing to relocate:
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Grace Healthcare
Raleigh, NC
11.2024 - 2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and common areas to promote hygiene.
- Documented patient care activities accurately in electronic health records.
Lead Teacher
Childcare Network
Raleigh, NC
07.2022 - 10.2024
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Mentored junior teachers, fostering professional growth and collaboration within the team.
- Assessed student progress regularly, adapting instructional strategies to meet diverse needs.
- Established positive relationships with families, promoting open communication and support for student development.
PCA Personal Care Assistant
Sunrise
Raleigh-Durham, NC
10.2022 - 07.2023
- Collaborated with healthcare team to develop individualized care plans for patients.
- Provided emotional support to patients and families during challenging times.
- Educated patients on personal hygiene practices and wellness initiatives.
- Participated in training sessions to enhance caregiving skills and knowledge of procedures.
Teacher
Princeton Daycare Inc.
09.2022 - 07.2023
Teacher
Harvest Church Preschool
Raleigh, NC
11.2020 - 10.2022
Customer Service Representative
U-Haul
05.2019 - 10.2020
- Assisted customers with rental inquiries and reservations to enhance service experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Educated customers on equipment usage and safety protocols for optimal operation.
Call Center Representative
Conduent
12.2019 - 04.2020
- Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
- Assisted customers with account inquiries, providing accurate information and support.
- Utilized CRM software to log interactions and maintain detailed customer records.
- Resolved complaints efficiently, demonstrating strong problem-solving skills and empathy.
Health Care Assistant
Humana - Work at Home
Raleigh, NC
08.2018 - 02.2020
- Health care insurance
Education
Cosmetology
Empire Beauty School
Skills
- Supervising experience
- Phone etiquette
- Microsoft Outlook
- Time management
- Teaching
- Caregiving
- Cash register
- Cooking
- VoIP
- Windows
- English
- Communication skills
- Early childhood education
- Data entry
- Customer Service
- CPT coding
- Management
- Administrative experience
- Outbound calling
- Microsoft Powerpoint
- First aid
- Customer service
- Senior care
- Computer skills
- Microsoft Office
- Preschool experience
- Driving
- Cash handling
- Office experience
- Inside sales
- Box truck
- Training & development
- Classroom experience
- Leadership
- Microsoft Word
- Sales
- Childcare
Certification
- CPR Certification
- First Aid Certification
Additional Information
CPR AND SIDS CERTIFIED
Timeline
PCA Personal Care Assistant
Grace Healthcare
11.2024 - 2025
PCA Personal Care Assistant
Sunrise
10.2022 - 07.2023
Teacher
Princeton Daycare Inc.
09.2022 - 07.2023
Lead Teacher
Childcare Network
07.2022 - 10.2024
Teacher
Harvest Church Preschool
11.2020 - 10.2022
Call Center Representative
Conduent
12.2019 - 04.2020
Customer Service Representative
U-Haul
05.2019 - 10.2020
Health Care Assistant
Humana - Work at Home
08.2018 - 02.2020
Cosmetology
Empire Beauty School