Joy Holley
Gastonia
Summary
Accomplished Bank Supervisor at Allied Universal Security with expertise in security team leadership and conflict resolution. Enhanced operational effectiveness by implementing strategic staffing and scheduling, resulting in a 20% improvement in incident response times. Proficient in investigative procedures and report generation, fostering a safe and compliant environment through effective personnel supervision and training.
Overview
26
26
years of professional experience
Work History
Bank Supervisor
Allied Universal Security
11.2018 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
Delivery Driver
FedEx
06.2015 - 11.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
Daycare Worker
Smart Kids 2
05.2013 - 01.2015
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained child-friendly environment with access to outdoor activities.
Security Officer
Universal Protection Security Services
02.2011 - 01.2013
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Daycare Teacher
Smart Kids 1
04.2008 - 03.2011
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Roller
Regulator Marine Inc.
05.2004 - 04.2008
- Operated smooth drum roller to seal and base surfaces.
Correctional Officer
Pasquotank Correctional Institution
12.1999 - 05.2004
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Booked new inmates into facility and processed inmates for release.
Education
High School Diploma -
Bloomfield High School
Bloomfield, CT06-1993
Skills
- Staffing and scheduling
- Employee schedule coordination
- Investigative procedures
- Security team leadership
- Daily status reports
- Operational effectiveness
- Security team management
- Skilled in conflict resolution
- Security screening
- Interviews and interrogations
- Firearms training
- Surveillance systems
- Report generation
- Employee performance evaluation
- AED certified
- Personnel supervision
- Security officer training
- OSHA training
- Emergency management
- Security personnel training
- Staff hiring
- Safety and security regulations
- Staff management
- Safety and security procedures
- CPR and child CPR training
- Site visits
- Daily incident reporting
Timeline
Bank Supervisor
Allied Universal Security
11.2018 - Current
Delivery Driver
FedEx
06.2015 - 11.2018
Daycare Worker
Smart Kids 2
05.2013 - 01.2015
Security Officer
Universal Protection Security Services
02.2011 - 01.2013
Daycare Teacher
Smart Kids 1
04.2008 - 03.2011
Roller
Regulator Marine Inc.
05.2004 - 04.2008
Correctional Officer
Pasquotank Correctional Institution
12.1999 - 05.2004
High School Diploma -
Bloomfield High School
Similar Profiles
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
ERIC COATESERIC COATES
Security Officer at GardaWorld Security/Allied Universal SecuritySecurity Officer at GardaWorld Security/Allied Universal Security
Gordon DubiskyGordon Dubisky
Sales Associate at The UPS Store 3364Sales Associate at The UPS Store 3364