Joy Allen
Franklinton
Summary
Accomplished Revenue Cycle Director leveraging strong leadership skills to enhance the revenue cycle from patient registration thru claims processing. Committed to collaboration with leadership for quality reporting and driven to achieve revenue cycle excellence.
Experienced with revenue cycle management, including billing, coding, and accounts receivable. Utilizes strategic planning and process improvement to enhance operational efficiency. Track record of fostering team collaboration and maintaining compliance with healthcare regulations.
Overview
21
21
years of professional experience
Work History
Revenue Cycle Director
North Carolina Specialty Hospital
Durham, NC
01.2024 - Current
- Responsible for all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, and reconciliation activities.
- Managed electronic health record systems to streamline revenue cycle workflows.
- Lead cross-functional teams to enhance patient access and improve overall service delivery.
- Direct revenue cycle operations, ensuring efficient billing and collections processes.
- Implement strategic initiatives to optimize financial performance and reduce denials.
HIM/Admitting Director
North Carolina Specialty Hospital
Durham, NC
01.2014 - Current
- Managed patient access, reception, and authorization areas.
- Managed Health Information and served as HIPAA Privacy Officer.
- Assisted with the business office until promoted to Revenue Cycle Director.
- Directed operations to enhance patient care and streamline hospital workflows.
- Developed policies that ensured compliance with healthcare regulations and best practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Medical Records Manager
North Carolina Specialty Hospital
Durham, NC
01.2005 - Current
- Managed medical record organization to ensure compliance with HIPAA regulations and improve patient data accessibility.
- Promoted to HIM/Admitting Director.
Education
Bachelor of Science - Health Information Management
East Carolina University
Greenville, North Carolina, NC05-1995
Skills
- Claim submission
- Denial management
- Audit processes
- Customer relationship Management
- Authorization Management
- Physician education
- Denial resolution
- Staff training and development
- Claims management
- Revenue cycle optimization
- Revenue performance
Timeline
Revenue Cycle Director
North Carolina Specialty Hospital
01.2024 - Current
HIM/Admitting Director
North Carolina Specialty Hospital
01.2014 - Current
Medical Records Manager
North Carolina Specialty Hospital
01.2005 - Current
Bachelor of Science - Health Information Management
East Carolina University