Jovelina Borrego

• Delivered high level of care, assistance and supervision to children in compliance with Air Force rules and policies.
• Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
• Adapted teaching methods based on each child's unique learning style, maximizing engagement and understanding.
• Developed and implemented fun, educational activities for children of varying ages.
• Enhanced children's social skills by organizing group activities and promoting positive interactions.
• Managed classroom materials and resources effectively, maintaining an organized space conducive to learning.
• Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
• Monitored children's behavior and intervened when necessary, ensuring a respectful learning atmosphere.
• Created list of needed supplies and materials for activities.
• Strengthened language development by incorporating storytelling, music, and drama into daily lessons.
• Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
• Implemented creative arts activities that encouraged self-expression while also developing fine motor skills.
• Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
• Utilized positive reinforcement techniques to encourage appropriate behaviors among children consistently.
• Collaborated with colleagues to develop age-appropriate programs that met the needs of all children.
• Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
• Completed training modules of knowledge of early childhood development relating to children's cognitive, physical, social and emotional development.
• Assisted in the NAEYC re-accreditation of two child development centers at the base.
• Assisted in transporting valuable equipment and assets between establishments during a change in locations.
• Assisted in the opening and preparation of two infant rooms at the center.
• Prepared lesson plans for daily activities following the ELM curriculum as well as training new staff on ELM curriculum
• Served as the Acting Lead Caregiver in a infant classroom from December 2023 to October 2024.
• Assisted new employees in the classroom, giving direction and providing an example of the standards for care the children should be receiving.

Greeted funeral guests and coordinated seating.

• Drove company vehicles to transport remains or families to services.
• Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
• Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
• Carried flowers to hearses or limousines for transportation to churches and places of interment.
• Collaborated with colleagues on continuous improvement initiatives aimed at elevating client experience levels throughout every interaction point along their journey through our organization.
• Maintained a dignified atmosphere, ensuring a respectful environment for grieving families and friends.
• Supported funeral director with all facets of funeral service coordination.
• Set up flowers, opened and closed caskets and acted as pallbearer.
• Assisted in the development of marketing materials and community outreach efforts to promote the funeral home''s services and offerings.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Upheld professional appearance standards at all times through adherence to dress code requirements during public-facing events and interactions with clients.
• Facilitated smooth visitation events by setting up guestbook stations, floral displays, video tributes, and other elements essential to the gathering.
• Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.