Summary
Overview
Work History
Education
Skills
Timeline
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Josula Fletcher

Charlotte

Summary

To obtain a challenging and rewarding position in an environment where I can use my skills to develop motivate and lead while encouraging employee productivity.

Overview

24
24
years of professional experience

Work History

Flight Attendant

Psa Airlines
Charlotte, NC
07.2023 - Current
  • Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Contribute to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Flight Attendant

Spirit Airlines
Fort Lauderdale
01.2021 - 01.2022
  • Answered passenger questions and provided solutions to issues arising during flights
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

TOC Operator

State Road and Toll Authority
01.2019 - 01.2021
  • Monitor daily revenue for all Georgia Express Toll Lanes
  • Monitor all CCTV Cameras and Express Lane equipment daily
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Office Administrator

Copelands Custom Quality
Atlanta, GA
01.2001 - Current


  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.

Driver

Metro Atlanta Ambulance Service
Marietta, GA
01.2007 - 01.2019
  • Respond to all assigned calls in an appropriate, safe, and efficient manner
  • Provide patients with care in accordance with company's policies
  • Work under pressure to meet certain time frames and deadlines
  • Complete required documentations for each call pertaining to patients confidential information

411 Operator

Metro One Telecommunications
Marietta, GA
01.2003 - 01.2007
  • Took inbound calls from customers
  • Provide information by accessing alphabetical, geographical, and other directories
  • Assist customers with special billing request
  • Operate telephone switchboards and systems to advance and complete

Hostess/ Server

TGI Fridays
Lithonia, GA
08.2021 - 02.2024

Education

Atlanta Technical College
01.2019

High School Diploma -

Tri Cities High School
01.2002

Skills

  • Well organized
  • Outstanding people skills
  • Exceptional problem-solving skills
  • Proficient in active listening skills
  • Ability to articulate clearly
  • Inventory management
  • Strong mathematical skills
  • Problem-solving
  • Passenger safety management
  • Guest services

Timeline

Flight Attendant

Psa Airlines
07.2023 - Current

Hostess/ Server

TGI Fridays
08.2021 - 02.2024

Flight Attendant

Spirit Airlines
01.2021 - 01.2022

TOC Operator

State Road and Toll Authority
01.2019 - 01.2021

Driver

Metro Atlanta Ambulance Service
01.2007 - 01.2019

411 Operator

Metro One Telecommunications
01.2003 - 01.2007

Office Administrator

Copelands Custom Quality
01.2001 - Current

High School Diploma -

Tri Cities High School

Atlanta Technical College

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Josula Fletcher