Josselin Cardenas
Winston Salem
Summary
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with a flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.
Overview
6
6
years of professional experience
Work History
Universal Banker
Truist Bank
Stanleyville, NC
06.2025 - 02.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring adherence to operational policies and procedures.
- Educated clients on various banking products, enhancing their financial literacy and engagement.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Lead Customer Service Representative
Animal Health and Wellness
Rural Hall, NC
09.2023 - 06.2025
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
Customer Service Representative
Kernersville Veterinary Hospital
Kernersville, NC
04.2022 - 08.2023
- Managed 80+ phone calls a day providing valuable information and answering clients’ inquiries.
- Processed transactions handling cash and credit/debit payments.
- Welcoming clients as the first point of contact and providing them with our services in an accurate and efficient way.
- Setting up their account and processing files and documents in a timely manner.
- Deescalating agitated clients and resolving complaints with appropriate solutions.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Pet Care Associate and Cashier
Pretty Pups Grooming Salon
Stokesdale, NC
08.2020 - 08.2021
- Answered calls and routed them accordingly.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Communicated with clients about schedules, policies, and animal behaviors.
- Handled payments and follow-up appointments with clients.
Education
High School Diploma - undefined
East Forsyth High School
Kernersville, NC06.2019
Skills
- Customer service
- Computer skills
- Communication skills
- Bilingual
- Cash handling
- Front desk
- Data entry
- Office administration
- Team member training
LANGUAGES
Spanish
Timeline
Universal Banker
Truist Bank
06.2025 - 02.2026
Lead Customer Service Representative
Animal Health and Wellness
09.2023 - 06.2025
Customer Service Representative
Kernersville Veterinary Hospital
04.2022 - 08.2023
Pet Care Associate and Cashier
Pretty Pups Grooming Salon
08.2020 - 08.2021
High School Diploma - undefined
East Forsyth High School