Josleny Soireth Valero
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills, providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Manager
National Jewelry and Pawn
03.2021 - 08.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Assistant Manager /Fine Jewelry Sales Associate
Alta Moda Jewlery
10.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
D´nature Mineral Cosmetics
11.2014 - 09.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
High School Diploma -
Gran Mariscal De Ayacucho
Venezuela07.2014
Skills
- Positive Customer Engagement
- Effective Conflict Resolution Skills
- Engaging with Diverse Customers
- Product and Service Sales
- Business Negotiation
- Customer Retention
- Maintaining Clean Work Areas
- Goal-Driven
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Manager
National Jewelry and Pawn
03.2021 - 08.2024
Assistant Manager /Fine Jewelry Sales Associate
Alta Moda Jewlery
10.2017 - 03.2020
Store Manager
D´nature Mineral Cosmetics
11.2014 - 09.2017
High School Diploma -
Gran Mariscal De Ayacucho
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