Josie Mccoy
Dunkin' Donuts
Troutman
1
Certification
5
years of professional experience
Dynamic waitress and crew member with a track record of delivering exceptional customer service. Known for problem-solving and time management skills, contributing to seamless operations and positive guest experiences.
Work History
Crew Member
2 Months- Engaged with customers to provide an enjoyable dining experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Engaged with customers to enhance dining experience and foster positive relationships.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Collaborated with team members to coordinate efficient service during peak hours.
- Maintained cleanliness of workstations and dining areas to uphold hygiene standards.
Waitress
4 Years 11 Months- Provided excellent customer service in fast-paced dining environment.
- Streamlined order-taking and processing for improved service speed.
- Coordinated with kitchen staff to ensure prompt food delivery, minimizing wait times.
- Trained new waitstaff on service protocols and restaurant policies.
- Cultivated strong rapport with regular customers, enhancing their dining experience.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Prepared food items under the head chef's guidance.
Education
High School Diploma
Bachelor of Arts - Psychology
Skills
Customer service
Order processing
Cash handling
Food safety
Team collaboration
Food preparation
Time management
High-pressure environment
Problem solving
Customer engagement
Friendly and personable
Certification
Serve Safe Certified
Timeline
Crew Member
Dunkin' Donuts
06.2026 - CurrentRead More
Waitress
Best Little Pizza
06.2021 - 05.2026Read More
South Iredell Highschool
High School Diploma
Read More
Warren Wilson College
Bachelor of Arts from Psychology
Read More