Josiah Deane
Cary
Summary
Detail-oriented and results-driven professional with extensive experience in customer support, leadership, and product expertise. Proven ability to analyze data sets, identify trends, and implement actionable insights to enhance product offerings and operational efficiency. Skilled in utilizing tools such as Excel, Access, and Word to optimize performance and deliver high-quality results. Adept at collaborating with colleagues to drive data-driven decisions and improve customer experiences. Seeking to leverage analytical skills and technical expertise to contribute to a data analyst role and support business growth through data-driven strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Lucky 32 Southern Kitchen
02.2024 - Current
- Managed a team of 30+ staff members, providing leadership, guidance, and support to ensure exceptional customer service and team performance.
- Responsible for recruiting, hiring, onboarding, and training new employees to ensure they meet operational standards and company culture.
- Managed bar inventory, including ordering and maintaining stock of beer, wine, and liquor, ensuring proper inventory control and cost management.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Product Expert
Concentrix
12.2022 - 02.2024
- Analyzed customer data and feedback to identify recurring issues and suggest improvements to product functionality and user experience.
- Conducted regular bookkeeping tasks such as reconciling bank and credit card accounts, recording transactions, and generating invoices and statements.
- Collaborated with clients to streamline their bookkeeping processes by identifying inefficiencies and recommending process improvements.
Customer Service Rep
New York Life
06.2022 - 12.2022
- Maintained detailed records of customer interactions, capturing complaints, comments, and actions taken while adhering to HIPAA compliance guidelines
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associates - Business & Technology
Louisiana Delta Community College
05.2023
Skills
- Organization
- Communication
- Multitasking
- Detail focus
- Documentation and reporting
- Data analytics
- Team development
Certification
- Microsoft Excel, Microsoft
- Microsoft Word, Microsoft
- Microsoft Access, Microsoft
Timeline
Service Manager
Lucky 32 Southern Kitchen
02.2024 - Current
Product Expert
Concentrix
12.2022 - 02.2024
Customer Service Rep
New York Life
06.2022 - 12.2022
Associates - Business & Technology
Louisiana Delta Community College
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