Joshua Wright
Charlotte
Summary
Dedicated and professional individual with a strong commitment to excelling in every department. Demonstrates a natural inclination to thoroughly evaluate and comprehend complex systems, striving to gain a comprehensive understanding of their inner workings. Skilled at effectively collaborating with team members and capable of working independently when required. Additionally, experienced in assisting with groundwork on AT&T and dark fiber, including training and creating job aids.
Overview
20
20
years of professional experience
Work History
SR SPECIALIST-NETWORK TECHNOLOGY SUPPORT
AT&T
02.2022 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Wire Technician
AT&T Inc.
02.2015 - 02.2022
- Completed work order installations according to regulatory codes, requirements and safety guidelines.
- Identified and resolved problems by performing troubleshooting to address client service requests.
- Installed physical wire and cable systems for telephone, entertainment and linked home security services.
- Advised teammates on installation, expansion and logistics for optimum installations and upgrades.
- Continuously applied quality-improvement methodologies to improve work processes.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Installed, set up and repaired devices and system components.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Petroleum Supply Specialist (92F)
US Army, Fort hood
01.2013 - 03.2016
- Monitored process indicators, instruments, gauges and meters to identify problems and reported findings
- Completed inspections and quality checks on parts every morning.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Horse Wrangler
Latta Plantation
02.2005 - 01.2013
- Consulted with clients about desired cuts and styles for individual animals.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Front Desk Receptionist
Amf Bowling Centers Inc.
03.2005 - 05.2008
- Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Education
Technology And Industrial Arts Education
West Mecklenburg High School
Charlotte, NC5 2005
Petroleum Engineering
US Army
Fort Lee, VA5 2013
Skills
- Safety awareness
- Diagnosing issues
- Problem resolution
- People skills
- Independent worker
Experience
["Telecommunications Equipment Installers and Repairers, Except Line Installers"],["Petroleum Pump System Operators, Refinery Operators, and Gaugers"],["Nonfarm Animal Caretakers"],["Receptionists and Information Clerks"]
Timeline
SR SPECIALIST-NETWORK TECHNOLOGY SUPPORT
AT&T
02.2022 - Current
Wire Technician
AT&T Inc.
02.2015 - 02.2022
Petroleum Supply Specialist (92F)
US Army, Fort hood
01.2013 - 03.2016
Front Desk Receptionist
Amf Bowling Centers Inc.
03.2005 - 05.2008
Horse Wrangler
Latta Plantation
02.2005 - 01.2013
Technology And Industrial Arts Education
West Mecklenburg High School
Petroleum Engineering
US Army
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