Joshua Wood
Elizabeth City,Nc
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
Tractor Supply Company
Chesapeake, VA
08.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
Coastal Beverage Company
Elizabeth City, NC
01.2013 - 10.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Driver
Leary Plant Farm
Rockyhock, NC
07.2012 - 01.2013
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Gunner's Mate
US Navy
11.2005 - 11.2011
- Operated and maintained $3 million worth of serialized assets, weapons, and ammunition
- Maintained daily, weekly, and monthly inspections and cleaning of multiple weapon platforms.
- Ammunition logistics, tracking expenditures and ordering $1 to $2 million dollars of ammunition when needed
Education
Pasquotank County High School
Elizabeth City, NCSkills
- Google Docs
- Customer Service
- Staff Management
- Inventory Management
- Financial Statements
- Time Management
- Sales Expertise
- Team Leadership
- Goals and Performance
Timeline
Store Manager
Tractor Supply Company
08.2018 - Current
Customer Service Representative
Coastal Beverage Company
01.2013 - 10.2015
Driver
Leary Plant Farm
07.2012 - 01.2013
Gunner's Mate
US Navy
11.2005 - 11.2011
Pasquotank County High School