Joshua Walker
Sneads Ferry
Summary
Motivated Swing Manager with 4 years of experience improving team performance and reducing order processing time by 20% in a fast-paced, high-volume environment. Strong background in customer service, conflict resolution, and team coaching, with a proven ability to support employee development and foster a collaborative workplace. Dedicated to accurate inventory management and building strong employee relationships that enhance morale and retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald’s
08.2024 - Current
- Manage daily operations and independently oversee multiple shifts, improving order fulfillment speed by 20% and reducing customer complaints by 15%.
- Lead new-hire onboarding and training, establishing consistent routines that strengthen teamwork and employee confidence.
- Support a positive work culture, contributing to a 20% reduction in staff turnover.
Crew Trainer
McDonald’s
09.2021 - 08.2024
- Developed strong customer service, cash handling, and critical-thinking skills beginning at age 15.
- Promoted to Crew Trainer at 17; conducted monthly training sessions for 5+ new hires, teaching procedures, service standards, and operational expectations.
Education
Bachelor of Science - Computer Science
University of North Carolina at Greensboro
Greensboro, NC04.2029
High School Diploma - undefined
Smart Horizons Online School
Pompano Beach, FL04.2025
High School Coursework - undefined
Topsail High School
Hampstead, NC05.2024
Skills
- Customer Service
- Conflict Resolution
- Training & Development
- Microsoft Office Suite
- Strong Communication
- English (Fluent)
Certification
Introduction to Manufacturing Career Certification
Timeline
Swing Manager
McDonald’s
08.2024 - Current
Crew Trainer
McDonald’s
09.2021 - 08.2024
High School Diploma - undefined
Smart Horizons Online School
High School Coursework - undefined
Topsail High School
Bachelor of Science - Computer Science
University of North Carolina at Greensboro
Hobbies & Interests
Football (Varsity, 2022–2024), Weightlifting, Fashion, Gaming, Coding, PowerPoint & Word Projects