Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Joshua Tabor

Lincolnton

Summary

Dynamic Assistant Regional Manager at Terminix Service with a proven track record in operational improvement and staff development. Expert in enhancing customer relations and driving sales management initiatives. Skilled in conflict resolution and scheduling, successfully boosting employee performance and satisfaction through innovative training programs. Committed to achieving excellence in team leadership and operational efficiency.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Regional Manager

Terminix Service
03.2012 - Current
  • Supported regional operations through effective communication and coordination of team activities.
  • Assisted in training new staff on company policies and operational procedures.
  • Maintained organized documentation for inventory management and reporting processes.
  • Collaborated with management to streamline workflow and enhance operational efficiency.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and support.
  • Participated in team meetings to discuss performance metrics and improvement strategies.
  • Conducted research on best practices in regional management for process enhancement.
  • Assisted in scheduling staff shifts to optimize coverage and resource allocation.
  • Enhanced overall operational efficiency by identifying bottlenecks in processes thereby improving workflow management.
  • Improved customer satisfaction rates by implementing responsive protocols addressing concerns quickly and efficiently.
  • Collaborated with other departments to create cohesive business plans that aligned with company objectives.
  • Oversaw inventory management processes, ensuring optimal product availability across multiple locations.
  • Established performance metrics to track progress toward goals, driving continuous improvement in regional operations.
  • Boosted employee morale through regular feedback sessions and opportunities for professional growth.
  • Assessed individual employee performance regularly, providing constructive feedback on areas requiring improvement.
  • Developed budgets and financial projections for regional activities, maintaining fiscal responsibility.
  • Negotiated contracts with vendors, securing favorable terms for cost savings and timely deliveries of supplies or services.
  • Spearheaded special projects, meeting deadlines and delivering results that exceeded expectations.
  • Implemented innovative training programs for new hires, enhancing their skills and reducing turnover rates.
  • Increased regional sales by developing and executing targeted marketing strategies.
  • Streamlined operations with effective communication between regional offices and headquarters.
  • Managed a team of sales representatives for optimal productivity and efficiency in the region.
  • Initiated cross-functional collaboration among different departments leading to successful completion of organization-wide projects on time.
  • Analyzed market trends, adjusting sales tactics as needed to stay competitive within the industry.
  • Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
  • Led efforts towards achieving monthly targets consistently through strategic planning and resource allocation.
  • Cultivated a positive work environment through team-building exercises and open channels of communication.
  • Monitored competitor strategies to identify potential threats or opportunities within the market.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed training programs for staff to improve operational efficiency and service delivery.
  • Led regional teams to enhance customer satisfaction through effective service coordination.

Firefighter

East Lincoln Fire Dept
03.2022 - 06.2023
  • Responded to emergency calls and executed fire suppression techniques to safeguard lives and property.
  • Conducted routine inspections of fire equipment and maintained readiness for immediate deployment.
  • Collaborated with team members during training exercises to enhance firefighting skills and teamwork efficiency.
  • Assisted in developing community outreach programs focused on fire safety education and prevention strategies.
  • Mentored junior firefighters, providing guidance on operational procedures and best practices in emergency response.
  • Analyzed incident reports to identify trends and recommend improvements for future firefighting operations.
  • Implemented safety protocols during high-risk situations, ensuring compliance with local regulations and standards.
  • Coordinated with local agencies during emergency responses to optimize resource allocation and communication efforts.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
  • Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
  • Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Improved public awareness and education on fire safety practices through community workshops and school programs.
  • Coordinated with local schools to conduct fire drills, ensuring students and staff were prepared for real-life emergencies.
  • Reduced risk of fire spread in wildland areas by executing controlled burn procedures.
  • Enhanced team communication and efficiency during emergency responses with introduction of new radio protocols.
  • Provided compassionate support to individuals and families affected by fire incidents, aiding in their recovery process.
  • Enhanced community safety by conducting regular fire safety inspections and identifying potential hazards.
  • Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
  • Led team in high-risk rescues, safely evacuating individuals from hazardous environments.
  • Reduced property damage from fires with quick and strategic firefighting tactics.
  • Improved fire station operations and response strategies through regular review and process optimization.
  • Streamlined maintenance and readiness of firefighting equipment, ensuring optimal performance during calls.
  • Engaged in continuous professional development through advanced firefighting and rescue training courses.
  • Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Assisted with regular maintenance of firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.

Associate

Lowes Home Improvment
03.2022 - 05.2023
  • Developed and refined operational processes to enhance workflow efficiency.
  • Collaborated with cross-functional teams to ensure project alignment and timely delivery.
  • Analyzed performance metrics to identify areas for improvement and implement best practices.
  • Facilitated training sessions for new team members, fostering a culture of continuous learning.
  • Coordinated project timelines and resources, optimizing team productivity and output quality.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.

Construction Worker

Spain Construction
2005 - 2010
  • Operated heavy machinery, ensuring compliance with safety protocols and industry standards.
  • Assisted in site preparation, including excavation, grading, and material handling.
  • Collaborated with team members to complete projects efficiently and on schedule.
  • Maintained tools and equipment, performing routine inspections to ensure optimal performance.

Auto Body Technician

Toyota of North Charlotte
2003 - 2005
  • Diagnosed and repaired vehicle body damage using advanced welding and finishing techniques.
  • Operated paint mixing systems to ensure accurate color matching and high-quality finishes.
  • Collaborated with team members to streamline workflow processes, enhancing overall shop efficiency.

Auto Body Technician

Tarheel Sterling Truck Center of Charlotte
2002 - 2003
  • Conducted quality inspections of completed repairs, ensuring adherence to industry standards and customer specifications.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
  • Reassembled and replaced parts to complete body repairs.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
  • Performed meticulous color matching using paint mixing systems, resulting in seamless paint finishes that met or exceeded client expectations.
  • Restored vehicles to their original condition, utilizing advanced dent removal techniques.

Volunteer Firefighter

Ore-Bank Pumpkin Center FD
2011 - 2023
  • Responded to emergency calls, providing critical assistance during fires and rescue operations.
  • Operated firefighting equipment, ensuring readiness and compliance with safety protocols.
  • Conducted fire prevention inspections, identifying hazards and recommending safety improvements.
  • Mentored new recruits, sharing best practices for effective firefighting techniques and team collaboration.
  • Collaborated with local agencies to improve emergency response strategies and resource allocation.
  • Evaluated incident reports, identifying trends to enhance future response efforts and team performance.
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.

Sup-Contractor

Contractor
2010 - 2012
  • Managed subcontractor agreements to ensure compliance with project specifications and timelines.
  • Coordinated logistics and scheduling for multiple subcontractor teams on-site.
  • Monitored project progress, identifying potential delays and implementing solutions promptly.
  • Conducted site inspections to ensure quality standards were met across all subcontracted work.
  • Led initiatives to improve workflow efficiency, resulting in reduced turnaround times for project deliverables.
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Worked closely with homeowners to ascertain specifics of project.

Supervisor

Christianson Waterproofing
2007 - 2010
  • Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
  • Trained new staff on operational procedures and equipment usage for enhanced efficiency.
  • Managed workflow processes, optimizing resource allocation and reducing downtime.
  • Conducted performance evaluations, providing constructive feedback to improve team effectiveness.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
02-2012

No Degree - Fire Science

Gaston College
Dallas, NC
01-2022

Skills

  • Customer relations
  • Staff development
  • Sales management
  • Operational improvement
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Scheduling and planning
  • Workplace safety compliance
  • Staff training and development
  • Conflict resolution
  • Operations management
  • Employee performance evaluations

Accomplishments

  • Achieved NC Structural Pest Control License by completing required NC required state test with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 breaches with 6-20 staff members in each branch.
  • Achieved state and company compliance by completing procedures protocol with accuracy and efficiency.

Certification

Structural Pest Control Licenses

  • Certified applicator (pest control)

Interests

  • Watching Movies and TV Shows
  • Outdoor Recreation
  • Volunteering with youth sports programs as coach
  • Camping
  • Historical Exploration
  • Road Trips
  • Hunting and Fishing

Timeline

Firefighter

East Lincoln Fire Dept
03.2022 - 06.2023

Associate

Lowes Home Improvment
03.2022 - 05.2023

Assistant Regional Manager

Terminix Service
03.2012 - Current

Construction Worker

Spain Construction
2005 - 2010

Auto Body Technician

Toyota of North Charlotte
2003 - 2005

Auto Body Technician

Tarheel Sterling Truck Center of Charlotte
2002 - 2003

Volunteer Firefighter

Ore-Bank Pumpkin Center FD
2011 - 2023

Sup-Contractor

Contractor
2010 - 2012

Supervisor

Christianson Waterproofing
2007 - 2010

High School Diploma -

Cornerstone Christian Correspondence School

No Degree - Fire Science

Gaston College

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Joshua Tabor