Joshua Stancil
China Grove
Summary
Accomplished Assistant Manager and Service Advisor with a proven track record at Hilbish Ford, enhancing customer satisfaction and fostering trust through exceptional service and maintenance education. Skilled in staff development and problem-solving, I consistently exceeded sales targets and improved operational efficiency. My leadership significantly boosted team productivity and customer loyalty.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Hilbish Ford
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Service Advisor
Jones Ford
03.2013 - 03.2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Hilbish Ford
05.2009 - 03.2013
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Delivered prompt service to prioritize customer needs.
Service Dispatcher
Young Ford
07.2005 - 05.2009
- Implemented new software systems to enhance dispatch operations and data management capabilities.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Streamlined communication between customers and technicians for timely service delivery.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
- Reduced response times with effective scheduling and route optimization strategies.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
Service Advisor
Hilbish Ford
08.2000 - 07.2005
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Ford Motor Company
OnlineHigh School Diploma -
AL Brown High School
Kannapolis, NC05.2000
Skills
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
Timeline
Assistant Manager
Hilbish Ford
03.2015 - Current
Service Advisor
Jones Ford
03.2013 - 03.2015
Service Advisor
Hilbish Ford
05.2009 - 03.2013
Service Dispatcher
Young Ford
07.2005 - 05.2009
Service Advisor
Hilbish Ford
08.2000 - 07.2005
Ford Motor Company
High School Diploma -
AL Brown High School
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