Joshua Stafford
Marshville
Summary
Dynamic professional with extensive experience in catering management and operational leadership. Skilled in implementing quality control measures and training team members to promote high customer satisfaction and ensure compliance with food safety regulations.
Overview
10
10
years of professional experience
Work History
Catering Lead
Panera Bread
Indian Trail
03.2024 - 12.2025
- Coordinated catering orders and ensured timely delivery to customer locations.
- Managed inventory and maintained stock levels for catering supplies.
- Trained team members on catering procedures and service standards.
- Oversaw setup and breakdown of catering events to ensure smooth operations.
- Implemented quality control measures for food presentation and service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Shift Lead Manager
McAlister's Deli
Monroe
06.2016 - 03.2024
- Trained and mentored team members on customer service standards and food safety.
- Managed inventory levels and ensured timely stock replenishment throughout shifts.
- Coordinated staff schedules to optimize coverage during peak service times.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Ensured compliance with health regulations and company policies during all operations.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Reinforced rules to promote superior employee performance.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Maintained accurate records of employee attendance and payroll data.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Forest Hills High School
Marshville06-2018
Skills
- Event coordination
- Quality control
- Inventory management
- Catering management
- Food safety compliance
- Customer relationship management
Timeline
Catering Lead
Panera Bread
03.2024 - 12.2025
Shift Lead Manager
McAlister's Deli
06.2016 - 03.2024
High School Diploma -
Forest Hills High School