Joshua C. Smith
Princeton
Summary
Licensed plumbing professional possessing strong work ethic and desire to provide quality workmanship to residential and commercial customers. Excellent organizational and interpersonal skills. Experienced in repair and replacement of various plumbing systems, with a background in home inspecting and carpentry.
Overview
9
9
years of professional experience
Work History
Plumbing Technician & Certified Field Trainer
Roto-Rooter Plumbing & Water Cleanup
11.2022 - Current
- Increased client retention with exceptional customer service and clear communication of project progress.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Improved customer satisfaction by promptly addressing and resolving plumbing issues.
- Provided hands-on training for new plumbing technicians.
- Enhanced system efficiency by conducting regular maintenance checks on plumbing systems.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Improved employee performance by designing and implementing effective hands-on training.
Licensed Home Inspector
Red Bird Home Inspections
05.2021 - 10.2022
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Made and submitted reports detailing findings and any actions taken.
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Completed inspections of current construction, refurbishment and repair projects.
Carpenter
Swift Creek Home & Land
01.2020 - 10.2022
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Completed installations of building structures, trim, flooring and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Constructed custom built decks and fences according to specifications.
Shop Owner/Manager of Sales and Production
West Market Design
01.2018 - 10.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Blood Drive/Phlebotomy Supervisor
Community Blood Center Of The Carolinas
11.2017 - 11.2018
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in blood donations.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Phlebotomist
Wake Med Hospital
11.2015 - 09.2017
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipunctures accurately and speedily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Phlebotomy Certification - Phlebotomy
Johnston Community College
Smithfield, NC10.2015
High School Diploma -
Voyager High School
Durham, NC05.2014
Skills
- Knowledge of NC Plumbing Code and Industry Standards
- Fixture and Appliance Installations to Code
- System Troubleshooting
- Provides Quality Training
- Pipe installation
- Drain Cleaning
- Customer Satisfaction
- Work Order Completion
Licenses & Certifications
NC Plumbing-Class P1 (Active)
NC Home Inspector #4998 (Ended 10/2022)
Timeline
Plumbing Technician & Certified Field Trainer
Roto-Rooter Plumbing & Water Cleanup
11.2022 - Current
Licensed Home Inspector
Red Bird Home Inspections
05.2021 - 10.2022
Carpenter
Swift Creek Home & Land
01.2020 - 10.2022
Shop Owner/Manager of Sales and Production
West Market Design
01.2018 - 10.2023
Blood Drive/Phlebotomy Supervisor
Community Blood Center Of The Carolinas
11.2017 - 11.2018
Phlebotomist
Wake Med Hospital
11.2015 - 09.2017
Phlebotomy Certification - Phlebotomy
Johnston Community College
High School Diploma -
Voyager High School
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