Joshua Santos
Wilmington
Summary
Dynamic and dependable professional with a strong background in customer service at JLS International. Proven ability to resolve conflicts and enhance customer loyalty through effective problem-solving and teamwork. Skilled in multitasking and maintaining efficiency, with a commitment to delivering exceptional service and a positive attitude in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Jimmy John's
09.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Answered phones and worked with in-shop customers at registers to ensure a smooth flow of orders when not delivering, allowing crew to remain in their stations and continue working with no interruptions.
- kept kitchen and lobby clean at all times, keeping the cleanliness of the store whenever possible.
Crew Member
Village Inn Pizza Parlor
04.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative
JLS International
11.2019 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Ashe County High School
West Jefferson, NCSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Problem-solving
- Computer proficiency
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Delivery Driver
Jimmy John's
09.2023 - Current
Crew Member
Village Inn Pizza Parlor
04.2022 - 09.2023
Customer Service Representative
JLS International
11.2019 - 05.2023
Ashe County High School
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