Joshua Reed
Wilmington
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
Asset Protection Manager
Walmart
02.2025 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Performed thorough cash audits and deposit investigations.
- Installed and maintained covert security equipment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored paperwork procedures to prevent error-related losses.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Team Lead
Walmart
06.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Fostered positive employee relationships through communication, training, and development coaching.
General Manager
Ninth street bakery
04.2021 - 06.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Assistant Manager
Walmart
02.2007 - 03.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Created reports on sales trends, inventory levels, and financial data.
Education
High School Diploma -
Carver High School
06-2005
Skills
- Regulatory Compliance
- Operations Management
- Human Resources Management
- Quality Control
- Key Performance Indicators
- Complaint Resolution
- Coaching and Mentoring
- IRR calculations
- Loss prevention strategies
- Regulatory compliance
- Risk management
- Internal audits
- Action plan development
- Incident reporting
- Data analysis
Timeline
Asset Protection Manager
Walmart
02.2025 - Current
Team Lead
Walmart
06.2023 - Current
General Manager
Ninth street bakery
04.2021 - 06.2023
Assistant Manager
Walmart
02.2007 - 03.2021
High School Diploma -
Carver High School
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