Summary
Work History
Education
Skills
Timeline
Generic

Joshua Payne

Greensboro

Summary

Dynamic and results-oriented professional with extensive experience in customer service roles, notably at Zaxbys. Excelled in high-stress situations, enhancing customer satisfaction and loyalty through effective problem-solving and exceptional people skills. Demonstrated proficiency in time management and teamwork, contributing to a positive and productive work environment.

Work History

Sales Associate

Zaxbys
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Cashier

Biscuitville
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.

Customer Service Representative

McDonald's
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Western Guilford High
Greensboro, NC
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented

Timeline

Sales Associate

Zaxbys

Customer Service Cashier

Biscuitville

Customer Service Representative

McDonald's

High School Diploma -

Western Guilford High

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Joshua Payne