Joshua Obeng

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

• Assisted students and faculty with sending out mail domestically and internationally.

• Delivered mail to faculty, staff, and students on campus.

• Unloaded and handled merchandise throughout the store
• Assisted guests by answering questions regarding inventory
• Frequently accommodated guests through cash register operations.

• Facilitated and led classes in the absence of a professor
• Collaborated with the professor to create an effective lesson plan for students
• Continuously provided reliable high-level support for GMU faculty members
• Support included grading, advising, and track student attendance
• Guided classroom discussions and break-out sessions via Zoom.

• Assisted supervisor with tasks, answering and dealing with telephone, responding to various internal and external inquiries, and routing to appropriate employees when needed
• Organized the details of events and meetings, including flyers, room set-up, and room reservations
• Curated and posted content to support the department’s social media presence
• Interviewed faculty and arranged notes for writing publications (journals) to promote African & African American Studies
• Served as a member of the WEB Dubious Conference by providing effective possibilities and feedback to expand student participation at George Mason for Black Male students
• Developed music and graphic design content to increase student engagement.