Joshua Novas
Gastonia,NC
Summary
Accomplished Diesel Mechanic at Waste Management with expertise in heavy equipment repair and advanced problem-solving. Successfully implemented cost-effective repairs, enhancing operational efficiency. Proficient in welding and fabrication, while maintaining meticulous attention to detail. Adept at troubleshooting hydraulic and electrical systems, ensuring minimal downtime and optimal performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Diesel Mechanic
Waste Management
11.2023 - Current
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
- Boosted efficiency by utilizing advanced diagnostic tools and techniques to accurately pinpoint hydraulic system malfunctions.
- Delivered exceptional service quality by staying abreast of manufacturer specifications for various hydraulic systems and components.
- Troubleshot Natural Gas related issues through the use of shop provided tools and repaired as needed while adhering to strict PPE guidelines and manufacturer recommendations.
- Fabricate and weld custom sheet metal panels on hopper floor assemblies ensuring uninterrupted packer blade function.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
Customer Service Representative
Ansafone Contact Centers
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed timely and effective replacement of damaged or missing products.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed approximately 90 calls per day assisting customers while ending on a satisfactory note.
Sales Floor Associate
AutoZone
01.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Education
GED -
West Broward High School
Pembroke Pines, FL01-2017
Skills
- Oil changes
- Preventive Maintenance
- Heavy equipment repair
- Diesel engine repair
- Welding and fabrication
- Electrical systems
- Air conditioning systems
- Hydraulic systems
- Time management
- Problem-solving
- Attention to detail
- Cooling systems
Certification
- HEIL Hydraulics I
- HEIL Basic Electrical I
- Agility CNG Inspections & Repairs
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Diesel Mechanic
Waste Management
11.2023 - Current
Customer Service Representative
Ansafone Contact Centers
08.2022 - 02.2023
Sales Floor Associate
AutoZone
01.2021 - 08.2021
GED -
West Broward High School
Similar Profiles
Dustin MillinerDustin Milliner
Heavy Equipment Operator at Waste ManagementHeavy Equipment Operator at Waste Management
Carlton TaylorCarlton Taylor
Production Worker at Waste ManagementProduction Worker at Waste Management
Armando SanchezArmando Sanchez
Environmental Services Field Technician at Waste ManagementEnvironmental Services Field Technician at Waste Management