Joshua Mitchell

Operated mailroom equipment including postage machines and scanners.

• Managed inventory of mailing supplies to ensure availability.
• Coordinated package deliveries and pickups, ensuring timely arrival and efficient communication with courier services.
• Sorted incoming mail for timely distribution to departments.
• Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
• Managed shipping of domestic and international shipments, ensuring accurate customs paperwork for seamless clearance.
• Assisted in preparing bulk mailings for special projects, contributing to successful outreach and engagement efforts.
• Communicated effectively with staff regarding mailing procedures and policies.
• Operated mail processing equipment and manually sorted mail.
• Maintained a log of all incoming and outgoing mail items.
• Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
• Conducted data entry tasks with a high level of accuracy and efficiency.
• Created check requests for payment of invoices

• Managed daily operations to ensure efficient service and food quality.
• Developed staff schedules to meet peak service times effectively.
• Coached, mentored, and trained team members to elevate job performance.
• Trained and mentored staff on BBQ techniques and customer service standards.
• Oversaw inventory management for raw materials and supplies, ensuring availability and quality.
• Coordinated catering events, ensuring timely delivery and setup.
• Implemented safety protocols to maintain a clean work environment.
• Resolved customer complaints, improving satisfaction and fostering loyalty.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.