JOSHUA KLEIN
Mooresville
Summary
Dedicated associate with an extensive record in customer service. Known for enhancing customer satisfaction and optimizing procedures to ensure efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front End Associate
Lowes Home Improvment
02.2023 - Current
- Trained new associates on customer service protocols and store policies to improve team performance.
- Addressed customer feedback promptly, resolving issues to maintain satisfaction and loyalty.
- Implemented checkout procedures that improved transaction speed and reduced wait times for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined order processing to enhance fulfillment efficiency and accuracy.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Front End Associate
World Market
07.2021 - 11.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote seasonal promotions and drive sales.
- Collaborated with team members to ensure efficient inventory management and restocking processes.
- Executed cash register operations accurately, ensuring smooth transactions for customers.
- Monitored stock levels and organized storage areas to optimize space utilization and accessibility.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked flexible schedule and extra shifts to meet business needs.
- Built Furniture for display purposes and customer use.
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 06.2021
- Crafted sandwiches according to customer specifications, ensuring quality and presentation standards were met.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Implemented efficient workflows to reduce wait times during peak hours while maintaining service quality.
Cashier
Harris Teeter
03.2020 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers at shift end.
- Collaborated with team members to optimize checkout workflow.
- Trained new cashiers on procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Fry Cook
Five Guys Burger And Fries
06.2018 - 02.2020
- Operated grills, fryers, and other kitchen equipment safely and effectively.
- Assisted in training new staff on cooking techniques and safety protocols.
- Monitored inventory levels to minimize waste and ensure ingredient availability.
- Collaborated with team members to maintain high-quality customer service during peak hours.
- Maintained cleanliness and organization of workstations to ensure efficient food preparation.
- Prepared and cooked menu items according to established recipes and standards.
- Implemented time management skills to expedite order fulfillment without compromising quality.
- Followed food safety regulations to uphold health standards in food preparation areas.
- Cleaned, stocked, and restocked workstations and display cases.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
Education
Bachelor of Arts - History
University of North Carolina At Charlotte
Charlotte, NC05-2026
Associate of Arts - History
Mitchell Community College
Statesville, NC05-2024
Skills
- Customer service
- Time management
- Front-end performance optimization
- Ability to lift 40 pounds
- Product knowledge
- Friendly and helpful
- Reliable and responsible
- Customer assistance
- Adaptable and flexible
- Strong communication and interpersonal skills
- Attention to detail
Accomplishments
. Earned an Executive Service award from Lowes in 2024.
. Forklift and Order picker trained.
. Made the Deans list and received my Bachelors degree at the University of North Carolina at Charlotte.
. Made employee of the month multiple times across my work history.
Certification
. Forklift Certified
. Order Picker Certified
. Microsoft Word, Excel, and Powerpoint certified
Timeline
Front End Associate
Lowes Home Improvment
02.2023 - Current
Front End Associate
World Market
07.2021 - 11.2022
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 06.2021
Cashier
Harris Teeter
03.2020 - 03.2021
Fry Cook
Five Guys Burger And Fries
06.2018 - 02.2020
Bachelor of Arts - History
University of North Carolina At Charlotte
Associate of Arts - History
Mitchell Community College