JOSHUA JUDD
Raeford
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Manager
Chandler Residential
09.2025 - Current
- Oversaw daily operations, ensuring high-quality service delivery and customer satisfaction.
- Developed training programs to enhance team performance and improve operational efficiency.
- Implemented process improvements that streamlined workflow and reduced service response times.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-efficiency.
Maintenance Supervisor
Ari Apartment Management
05.2025 - 08.2025
- Supervised daily maintenance operations, ensuring compliance with safety and quality standards.
- Coordinated work orders and prioritized tasks for maintenance team efficiency.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Maintenance Supervisor
The Summit on 401
01.2023 - 05.2025
- Transferred to this property as a tech 3 and by mid year I was the new supervisor.
- I handle all the scheduling and ordering. Making sure all my techs are on task and property is running smoothly! This is a 291 unit property.
Maintenance Tech 3
The Grove
08.2022 - 01.2023
- I came on as a tech 2 and quickly moved up to a tech 3, which led to a transfer.
- I handle all the work orders for a 216-unit property.
- Diagnosed and repaired mechanical issues in equipment to ensure optimal functionality.
- Conducted routine preventive maintenance on HVAC systems, plumbing, and electrical components.
- Collaborated with team members to streamline maintenance workflows and improve response times.
- Oversaw inventory management of tools and parts, ensuring availability for timely repairs.
- Trained junior technicians on best practices for equipment maintenance and repair techniques.
Maintenance Supervisor
Pine ridge Manor / Pine Chase Apartments
10.2014 - 08.2022
- I ran the maintenance department for both properties, doing anything from work orders to turning apartments! I am very knowledgeable in HVAC and appliance repair.
- Conducted regular inspections to identify maintenance issues and initiate timely resolutions.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
Towing & Recovery Agent
Round The Clock Towing
08.2014 - 03.2015
- My duties include locating and retrieving vehicles and transporting them to our storage location for intake processing in accordance to the laws of North Carolina governing the process and then subsequently to the business and or financial institution who submitted the recovery order.
Shop Manager
Class A Tires & Automotive
02.2011 - 08.2014
- During my employment with this company my duties included opening and closing the business, customer relations, work order data entry and billing, the acquisitions of parts and materials used to execute work orders, additionally assisting in the execution of work orders, such as mechanical , tires.
Parts Specialist
Advance Auto Parts
10.2010 - 02.2011
- I was employed with this company on a part time basis as a Parts Specialist. My duties included customer service in relations to questions and or needed parts and accessories. Additionally as a staff member I was there to assist with inventory accuracy and the neat and organized presentation of myself as well as the store.
Service Tech
Lakehurst Apartments
01.2009 - 01.2011
- During my employment with this facility I was a member of a two person maintenance team where duties included the repair and upkeep of one hundred and four units; which included but was not limited to painting, drywall, plumbing, electrical, flooring, carpet cleaning, hardware repair and or replacement, locksmith duties, HVAC, appliance repair, preventative maintenance, swimming pool upkeep, grounds and any additional or necessary repairs in preparations for new and or
Maintenance Technician
Cumberland Trace Apartments
06.2007 - 07.2009
- During my employment with this company I was a member of a four person team that included duties of the repair and upkeep of two hundred and forty eight apartment units. The duties were painting, drywall, plumbing, electrical, flooring, carpet cleaning, hardware repair and or replacement, locksmith duties, HVAC, appliance repair, preventative maintenance, and turns.
Maintenance Technician
Maintenance Masters
03.2002 - 06.2007
- My employment with this company was on a part time basis, however I was a crew member of a ten employee team who provided skills, knowledge and quality maintenance and repairs for several property management firms, real estate companies and private home owners in and around Fayetteville, Raeford, Hope Mills and Spring Lake. The services provided were HVAC, plumbing, electrical, window and door repair and replacement, drywall, flooring, appliance repair and replacement, swimming pool maintenance and repair, painting, decks, roofing, landscaping and lawn care, locksmith, and debris removal, existing residents comfort, satisfaction and safety
Education
OBD II Certification - Automobile Inspections
Fayetteville Technical Community College
Fayetteville, NC12.2012
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Fayetteville Technical Community College
Fayetteville, NC12.2009
High School Diploma - General Education
Southview Senior High School
Hope Mills, NC12.2007
Skills
- Refrigeration
- Drywall
- Locksmith Experience
- Handyman
- Pool Maintenance
- Appliance Repair
- Electrical Experience
- Plumbing
- Mechanical Knowledge
- Team leadership
- Vendor management
- Maintenance scheduling
- Workflow improvement
- Mechanical troubleshooting
- HVAC repair
- Work order management
- Staff supervision
- Problem-solving
Certification
- Driver's License, 2028-02-01
- CPO, 2028-02-01
- CDL A
- EPA Certification
- Certified Pool Operator
Personal Information
- Willing To Relocate: Fayetteville, NC
- Availability: Willing to relocate to: Fayetteville, NC
- Driving License: Driver's License
Timeline
Service Manager
Chandler Residential
09.2025 - Current
Maintenance Supervisor
Ari Apartment Management
05.2025 - 08.2025
Maintenance Supervisor
The Summit on 401
01.2023 - 05.2025
Maintenance Tech 3
The Grove
08.2022 - 01.2023
Maintenance Supervisor
Pine ridge Manor / Pine Chase Apartments
10.2014 - 08.2022
Towing & Recovery Agent
Round The Clock Towing
08.2014 - 03.2015
Shop Manager
Class A Tires & Automotive
02.2011 - 08.2014
Parts Specialist
Advance Auto Parts
10.2010 - 02.2011
Service Tech
Lakehurst Apartments
01.2009 - 01.2011
Maintenance Technician
Cumberland Trace Apartments
06.2007 - 07.2009
Maintenance Technician
Maintenance Masters
03.2002 - 06.2007
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Fayetteville Technical Community College
High School Diploma - General Education
Southview Senior High School
OBD II Certification - Automobile Inspections
Fayetteville Technical Community College