Joshua Jones
Morganton
Summary
Results-driven field technician with over twelve years of experience in the cable industry, specializing in residential and commercial installations. Proven track record of ensuring customer satisfaction through meticulous quality assurance and safety compliance, maintaining an impressive low repeat rate. Known for excellent attendance and punctuality, adept at utilizing hand tools and climbing ladders efficiently. Committed to enhancing operational excellence and delivering exceptional service on every job.
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Technician
Spectrum
05.2022 - Current
- Twelve years in the cable industry, My main focus is customer satisfaction and job safety. I also have maintained a low repeat rate over my career. I enjoy coming to work everyday on time, my attendance record is excellent. I am looking forward to advancing my career at Spectrum.
Field Technician
National On Demand/ Prince Telecommunications
Hickory, NC
05.2014 - 05.2022
- Residential and Commercial installs. Climbing ladders, running cable, using hand tools, making sure customers are satisfied. Supporting other field technicians.
Education
High School Diploma -
Rustburg High School
Rustburg, United States01-2001
Skills
- Field OperationsExpert
- AdaptabilityExpert
- Quality AssuranceExpert
- Technical SupportExpert
- Cable InstallationExpert
- Safety ComplianceExpert
- Tool ProficiencyExpert
- Documentation SkillsExpert
- CommunicationExpert
- ReliabilityExpert
- Technical KnowledgeExpert
- Customer EngagementExpert
- Problem SolvingExpert
- Attention to DetailExpert
- Team CollaborationExpert
- Equipment ManagementExpert
- Time ManagementExpert
- TroubleshootingExpert
- Customer ServiceExpert
- Equipment installation
- Technical support
- Network connectivity
- Root-cause analysis
- Field operations
- Workplace safety
- Professional communication
- Data collection
Certification
Field Technician V.
Interests
I enjoy spending time with my family going fishing, camping, kayaking Watching my children play softball and baseball
Timeline
Field Technician
Spectrum
05.2022 - Current
Field Technician
National On Demand/ Prince Telecommunications
05.2014 - 05.2022
High School Diploma -
Rustburg High School