Joshua J. Campbell
Fayetteville
Summary
With over 15 years of experience in customer service, leadership, development, relationship building, and management, I offer a dynamic and purposeful approach to work. Expertise in enhancing customer satisfaction, driving engagement, and fostering brand loyalty through effective communication and conflict resolution. Consistently demonstrated commitment to delivering exceptional service and building strong relationships with customers and team members. Dedicated to leveraging skills and experience to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Supervisor Field Operations Support
Brightspeed
01.2023 - Current
- Managed and supervised 15-20 call center employees on a daily basis.
- Handled escalations from various internal teams.
- Fostered collaborative partnerships with field teams to ensure superior customer service.
- Ensured consistent production levels through goal-oriented coaching.
- Organized team meetings to enhance performance through strategic coaching.
- Continually pursued optimization of processes and team achievements.
- Cultivated a supportive and collaborative workplace culture.
Provisioning Specialist III
CenturyLink/ Brightspeed
01.2018 - 01.2023
- Assigned and changed outside plant and central office facilities for residential and small business consumers, single and multiline, MDU, CLEC, DATA, POTS, and VoIP products
- Processed service orders utilizing and maintaining assignment and record keeping systems within Brightspeed
- Utilized technical systems including but not limited to: MARTENS, Ensemble, eShop, MEAT, Salesforce, OMNIchat, NOCVue, Omnivue, Optius and Odin, Automate, Activate, and various Digital Switches (DSM10/100, GTD5, Alcatel 5ESS, etc.) as well as several types of internet devices such as Calix, ADTRAN, Alcatel, Entriview, Panorama, and several Tellabs devices
Sr. Communications Specialist
Embarq/ CenturyLink
01.2009 - 01.2018
- Guided team members, introducing refined processes.
- Produced new revenue by researching and analyzing potential prospects and sales options
- Developed, implemented, and supported sales activities and plans
- Developed relationships with prospects and recommended solutions to improve their production using our products
- New leads were generated through direct mailers, tech referrals, partner relationships, and customer referrals
- Achieved and exceeded set revenue benchmarks.
- (Circle of Excellence)
- Managed store opening and closing operations with precision.
Inside Crew Leader
Marcos Pizza
01.2007 - 01.2018
- Ensured compliance with safety regulations by interpreting company policies to workers.
- Directed daily activities of a diverse group exceeding seven employees within the restaurant.
- Mentored and guided new employees.
- Performed activities of the workers supervised, when needed
- Greeted clients and aided their needs daily, kept order accuracy, and closed out checks in prompt manner
- Supervised kitchen staff to maintain consistency in dish presentation.
- Ensured time management functions were followed efficiently
- Coached employees when needed
Education
Bachelor of Business Administration - Human Resource Management
American Intercontinental University
Hoffman Estates, IL03.2010
Associate of Arts Business Administration -
American Intercontinental University
Hoffman Estates, IL02.2009
Skills
- Communication
- Multitasking
- Retail Sales
- People Skills
- Technical Skills
- Leadership & Management
- Training & Development
- Customer Service
- Decision Making
- Time Management
- Conflict Resolution
- Adaptability
- Escalation Handling
Awards
- Top student, Small Business and Entrepreneurship, 12/01/07
- Cum Laude recognition
- Circle of Excellence, 12/01/12
- 12/12 Club, 12/01/13
- CenturyLink Top Customer Service, 12/01/13
- Top Sales Achievement
- Brightspeed Holiday Cheer Champion, 01/01/24
Accomplishments
2024 Holiday Cheer Champion within organization
2025 Operations Recognition Committee Chairman
Timeline
Supervisor Field Operations Support
Brightspeed
01.2023 - Current
Provisioning Specialist III
CenturyLink/ Brightspeed
01.2018 - 01.2023
Sr. Communications Specialist
Embarq/ CenturyLink
01.2009 - 01.2018
Inside Crew Leader
Marcos Pizza
01.2007 - 01.2018
Bachelor of Business Administration - Human Resource Management
American Intercontinental University
Associate of Arts Business Administration -
American Intercontinental University
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