Joshua Graham
Raleigh
Summary
Adaptable marine biology major currently attending University of North Carolina Wilmington college, with 3.5 years of work experience. Aiming to leverage a proven knowledge of customer satisfaction, conflict resolution, and food sanitation and safety skills to successfully fill the sea turtle intern role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals.
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Jets Pizza
05.2024 - 08.2024
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
Baker
Cheesecake Factory Inc
11.2023 - 01.2024
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Increased customer satisfaction with friendly and efficient service.
Baker
Crumbl Cookies
05.2023 - 09.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
Veterinarian Technician's Assistant
Army Trail Animal Hospital LLC
02.2021 - 08.2022
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
- Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
- Performed surgical procedures for better animal health, including spaying, neutering, and orthopedic surgeries.
- Provided emergency services during after-hours situations for critical patient care when needed.
- Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
Shift manager
Sonic
11.2018 - 02.2021
- - keeping the safe balanced after every shift
- - fixing hours to maintain good labor
- - closing by myself
- - problem-solving with customers
- - In charge of making sure the employees are doing what needs to be done
Campus care
Willow Creek Community Church
08.2017 - 09.2018
- - cleaning facilities
- - working as a small group
- - communication
- - setting up and tearing down for planned events
- - time management
Education
Bachelor of Science - Marine Biology
University of North Carolina At Wilmington
Wilmington, NC12-2027
Associate of Science -
Wake Technical Community College
Raleigh, NCHigh School Diploma -
South Elgin High School
South Elgin, IL05-2020
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving
- Time management skills
- Heavy lifting
- Works Well Under Pressure
- Multitasking and organization
- Team player
- Active listener
Certification
- SDI Open Water Scuba Diver Certification
Timeline
Delivery Driver
Jets Pizza
05.2024 - 08.2024
Baker
Cheesecake Factory Inc
11.2023 - 01.2024
Baker
Crumbl Cookies
05.2023 - 09.2023
Veterinarian Technician's Assistant
Army Trail Animal Hospital LLC
02.2021 - 08.2022
Shift manager
Sonic
11.2018 - 02.2021
Campus care
Willow Creek Community Church
08.2017 - 09.2018
Bachelor of Science - Marine Biology
University of North Carolina At Wilmington
Associate of Science -
Wake Technical Community College
High School Diploma -
South Elgin High School
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