Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA GORDON

Greensboro

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

13
13
years of professional experience

Work History

Manufacturing Machine Operator

Graham Personel Services
03.2025 - 08.2025
  • Achieved high safety standards by strictly adhering to company policies and proactively addressing potential hazards.
  • Contributed to cost savings initiatives by reducing waste and improving operational efficiency through careful resource management.
  • Enhanced overall equipment effectiveness by performing routine preventive maintenance tasks and promptly resolving technical issues.
  • Collaborated with team members to streamline processes, resulting in a more efficient workplace and higher output levels.
  • Increased production yield through diligent attention to detail during machine setup procedures, ensuring accurate specifications were achieved consistently.
  • Maintained accurate record-keeping for all machine operation activities, including production output, maintenance tasks performed, and any noted performance deviations or quality concerns.
  • Arranged goods with accurate labels for shipping and loaded trucks in readiness for dispatch

Manufacturing Technician

Endura Products
07.2024 - 12.2024
  • Performed preventative maintenance and inspections on production machinery.
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
  • Recorded and documented all maintenance activities in accordance with company policies and procedures.
  • Inspected products and machines to maintain quality and efficiency.
  • Created labels and performed the loading of machines and products.

Account Manager

United Healthcare
08.2012 - 08.2023
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Recorded accurate and efficient records in customer database.
  • Presented professional image consistent with company's brand values.

Education

High School Diploma - undefined

Britain Academy
Thomasville, NC
06.2004

Skills

  • Good manufacturing practices
  • Precision assembly
  • Safety operation procedures
  • Equipment preparation
  • Troubleshooting and diagnosis
  • Product inspection
  • Taking inventory
  • Active listening
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Customer satisfaction
  • Customer relationships
  • Account oversight
  • Issue resolution
  • Customer rapport
  • Account servicing
  • Customer needs assessment
  • Overcoming objections
  • Sales expertise
  • Persuasive negotiations
  • Sales techniques

Timeline

Manufacturing Machine Operator

Graham Personel Services
03.2025 - 08.2025

Manufacturing Technician

Endura Products
07.2024 - 12.2024

Account Manager

United Healthcare
08.2012 - 08.2023

High School Diploma - undefined

Britain Academy

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JOSHUA GORDON