Joshua DuWors
KC-46 Avionics Technician
Holly Springs
Summary
Mission-driven IT and avionics professional with 5+ years supporting enterprise/SOHO networks and Air Force aircraft maintenance operations. Skilled at transforming effective and efficient troubleshooting into imrpoved uptime and risk reduction, whether an aircraft or network infrastructure. CompTIA Security+, Network+, Cloud Essentials+. Active Secret Clearance. Known for calm troubleshooting, cross-team coordination, and proactive effort.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Heavy Aircraft Integrated Avionics Technician
Air Force
01.2025 - Current
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft, contributing to the Wing mission critical rate of 50%.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems maintaining a REP rate off 0%.
- Optimized aircraft performance by calibrating and testing avionics hardware, assisting with decreasing the wing TNMCS rate by 24%, a 20% decrease from the same period of service last year.
Field Account Creation Lead
Vivint
04.2024 - 01.2025
- Mentored over 10 team members, enhancing their proficiency and knowledge in troubleshooting techniques.
- Tailored account solutions for over 500 customers, maintaining high satisfaction rates.
- Refined in-house known issue database content, enhancing resolution efficiency by 10%
Field Account Support Technician
Vivint
03.2023 - 04.2024
- Efficiently resolved complex technical issues, achieving an average 15-minute resolution time.
- Provided comprehensive technical support for software and account issues, ensuring client satisfaction.
- Played a key role in SOP creation, elevating team efficiency by 10%.
Support Technician II
Henry Schein One
09.2019 - 05.2022
- Achieved a 99% customer satisfaction rate through effective communication and swift issue resolution, outperforming KPIs.
- Deployed and managed HIPAA-compliant Practice Management Systems(PMS) for B2B/Dental solutions, enhancing customer efficiency and reducing downtime.
- Trained over 200+ end-users in software applications, boosting technical proficiency and operational efficiency.
Education
Certificate of Technical Studies - Heavy Aircraft Integrated Avionics
Air Force Technical School
Sheppard AFB, Wichita Falls, Texas 05.2001 -
Bachelor of Science - Information Technology, Networking, Cybersecurity
Utah Valley University
Orem, UT 05.2001 -
Associate Degree (AD) - Computer Programming
South Puget Sound Community College
Olympia, WA06.2018
Skills
- Navigation systems
- System diagnostics
- Troubleshooting skills
- Remote support
- Software installation
- Incident management
Websites
Certification
CompTIA Network+
CAREER OBJECTIVE
To leverage my secure information handling, technical troubleshooting, and IT support experience to maintain and improve aircraft electrical/avionics systems, strengthen information assurance, and drive mission-ready reliability.
Timeline
Heavy Aircraft Integrated Avionics Technician
Air Force
01.2025 - Current
Field Account Creation Lead
Vivint
04.2024 - 01.2025
Field Account Support Technician
Vivint
03.2023 - 04.2024
Support Technician II
Henry Schein One
09.2019 - 05.2022
Certificate of Technical Studies - Heavy Aircraft Integrated Avionics
Air Force Technical School
05.2001 -
Bachelor of Science - Information Technology, Networking, Cybersecurity
Utah Valley University
05.2001 -
Associate Degree (AD) - Computer Programming
South Puget Sound Community College