Joshua Coleman
Charlotte
Summary
Proven Customer Service Specialist, adept in complaint resolution and verbal communication, significantly enhanced client satisfaction at Walmart. Leveraged expertise in live chat support and problem-solving to train personnel and improve service delivery. Achieved notable customer care achievements through a positive attitude and a focus on tailored solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Care Representative
Terminix
10.2018 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Scheduled appointments for customers needing services
Customer Service Representative
Lowes Home Improvment
05.2014 - 10.2018
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Physical Therapy
Central Piedmont Community College
Charlotte, NC05-2027
Skills
- Complaint resolution
- Account updating
- Scheduling
- Support case resolution
- Verbal and written communication
- Problem resolution
- Live chat support
Timeline
Customer Service Representative
Walmart
01.2023 - Current
Customer Care Representative
Terminix
10.2018 - 12.2022
Customer Service Representative
Lowes Home Improvment
05.2014 - 10.2018
Associate of Science - Physical Therapy
Central Piedmont Community College
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