JOSHUA CHAPMAN
New Bern
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, leadership, and fostering productive team environment.
Overview
12
12
years of professional experience
Work History
Sales Representative /Store Operations Manager
Cellular Sales Verizon
03.2022 - Current
- Managed store operations including marketing updates and inventory flow.
- Developing and maintaining strong client relationships to enhance customer loyalty and retention.
- Executing targeted sales strategies to achieve revenue goals.
- Collaborating with cross-functional teams to streamline communication and improve service delivery.
- Analyzing customer feedback to identify trends and inform product development initiatives.
- Utilized CRM systems to track sales progress and optimize lead management processes.
Bartender /Server Manager
Prohibition
10.2019 - 02.2022
- Operated outdoor bar and patio area.
- Prepared cocktails and served beer and wine to guests.
- Maintained stock of outdoor liquor and beer walk-in.
- Managed responsible sales of alcohol ranging from $1000 to $2500+ daily.
- Connected with guests to ensure an enjoyable experience and foster repeat business.
- Managed service staff.
Server
Cypress Hall
04.2019 - 10.2019
- Familiarized guests with fine dining menu items and daily specials.
- Provided appropriate wine and liquor knowledge to guests requests.
- Upsold wine choices and menu items.
- Ensured a pleasant dining experience.
Server
Beer Army
04.2018 - 06.2019
- Performed table service in a casual environment.
- Replenished food items and paper products to keep well-stocked during busy periods.
Bartender / Server
Applebees
04.2014 - 03.2018
- Performed table service and bar service in a high pace casual environment.
- Achieved higher than expected check averages.
- Managed phone calls and to-go orders.
- Operated expediter position to ensure accurate and timely service to guests.
Education
High school diploma -
Fairfield Area High School
Fairfield, PA06.2010
Skills
- Extremely fast learner
- Exemplary customer service ability
- Excellent written and verbal communication
- Develops positive workplace relationships
- Ability to exceed sales expectations
- Adapting to changing environments
- Problem solving
- Excels in both team environments and solo responsibilities
Timeline
Sales Representative /Store Operations Manager
Cellular Sales Verizon
03.2022 - Current
Bartender /Server Manager
Prohibition
10.2019 - 02.2022
Server
Cypress Hall
04.2019 - 10.2019
Server
Beer Army
04.2018 - 06.2019
Bartender / Server
Applebees
04.2014 - 03.2018
High school diploma -
Fairfield Area High School
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