Joshua Carter
Lexington,NC
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Network Engineering position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Bell Partners Inc.
08.2021 - Current
- Phone etiquette
- Diagnosed and repaired Cisco-based networks and VLAN misconfigurations.
- Project Management on luxury apartments IT infrastructure and development.
- Knowledge of (MFA), Single Sign-On (SSO), OAuth, LDAP
- Proficient in Mimecast personal and admin portal.
- Managed Adobe and Microsoft exchange licenses
- Experienced on ServiceNow Ticketing platform
- Managed and monitored in RBAC in Active Directory
- Complete network setup and configuration from scratch for newly purchased properties
- Proficient in cloud technologies such as Azure and Intune platforms.
- Configured Site to Site VPN through Meraki
- Configured Vlans, DHCP Servers with reserved DHCP scope, and Configured Meraki wireless Routers and Ap's with Radius servers through cisco ISE
- Configured Cannon IR ADV, Konica Minolta, Toshiba Top access, and multiple HP Floor printers with SMTP for Scan to email and configured and managed printers through Printer logic.
Field Technician
Macro Integration Services
10.2020 - 08.2021
- Imaged Krispy Kreme LG tablets
- Installed Cat5e cabling throughout food chains and hotels
- Installed Cisco Access points
- Cable managed Cat5e cables
- Toned out cables for patch panels and network switches
- Installed Meraki MX64W Routers and Meraki MS series network switches
- Installed POS registers in hundreds of ABC stores in Virginia.
Old Dominion Freight Lines Contractor
TEKsystems
03.2020 - 10.2020
- Assisted Tier 2 desktop support with windows 10 deployment
- Imaged PCI credit card machines and helped set them up
- Helped Image over 3000 thin client computers from windows 7 to windows 10
- Worked with LTM software and SCCM
- Proficient with Microsoft bitlocker configuration.
- Troubleshoot various IT hardware with Lenovo thin clients.
- Assisted with IT inventory
- Trained users to utilize the workstation software efficiently
- Support end user questions regarding their desktop environment
- Maintained policies regarding ITS standards with confidential files
- Installed and operated Citrix receiver software
- Setup AS400 software for customer service users.
Wake Forest Baptist Hospital Contractor
TEKsystems
01.2020 - 03.2020
- Qualified and trained in protection of Personal Health Information, and Personal Information
- Worked as a contractor for TEKsystems imaging and refreshing OptiPlex computers throughout Wake Forest Baptist Health hospitals
- Worked with encrypted hard drives and thumb drives
- Setup printers via IP address with OptiPlex computers
- Experience with Software Center Configuration Manager (SCCM).
Education
Associates Degree - Information Technology- Networking And Cyber Security
Davidson County Community College
297 State Rd 1929, Thomasville, NC 2736005.2019
Skills
- Able to coordinate changes priorities and effectively manage multiple functions
- Excellent communication skills
- Work efficiently and effectively in team environment
- Strong organizational and time management skills
- Knowledgeble On ServiceNow Ticketing Software
- Proficient in Bomgar remote software
- Skilled in MAC and Windows operating systems
- Critical Thinking
- Network Hardware and Software
- Cisco equipment familiarity
- Network configuration
- Network Security
- Telecommunications Systems
- Network Troubleshooting
- Voice over IP Deployment
Certification
- Information Technology- Cisco Networking
- Information Technology- Cisco Security
Timeline
IT Operations Analyst
Bell Partners Inc.
08.2021 - Current
Field Technician
Macro Integration Services
10.2020 - 08.2021
Old Dominion Freight Lines Contractor
TEKsystems
03.2020 - 10.2020
Wake Forest Baptist Hospital Contractor
TEKsystems
01.2020 - 03.2020
Associates Degree - Information Technology- Networking And Cyber Security
Davidson County Community College
Similar Profiles
Daniel HissnerDaniel Hissner
Maintenance Assistant at Bell Partners Inc.Maintenance Assistant at Bell Partners Inc.
Katherine StanleyKatherine Stanley
Leasing Consultant at Bell Partners Inc.Leasing Consultant at Bell Partners Inc.
Natalia DemirtasNatalia Demirtas
Leasing Consultant at Bell Partners Inc.Leasing Consultant at Bell Partners Inc.
Anslee SmithAnslee Smith
Cashier and Food Lion to Go at Food LionCashier and Food Lion to Go at Food Lion
Hailie NormanHailie Norman
Kindergarten Teacher at Davidson Charter AcademyKindergarten Teacher at Davidson Charter Academy