Joshua Carrington
Linden
Summary
Dynamic Restaurant Operations Manager with a proven track record at First Watch Daytime Cafe, excelling in team leadership and operational efficiency. Expert in employee training and inventory management, driving guest satisfaction and revenue growth. Successfully implemented training programs that enhanced service quality, ensuring compliance with health regulations and optimizing workforce productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Operations Manager
First Watch Daytime Cafe
Raleigh
10.2017 - Current
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Oversaw daily restaurant operations to ensure smooth service delivery.
- Developed training materials to enhance team performance and service quality.
- Supervised invoice and payroll processing to monitor accuracy and timely payment.
- Planned and directed insightful employee training programs to maintain top-tier food service standards.
- Coordinated with marketing team to develop and launch promotions and special events.
- Monitored employee productivity benchmarks to drive improvements.
- Evaluated performance by measuring guest satisfaction, volume and revenue to facilitate changes and boost operations success.
- Investigated customer complaints regarding quality of food or services rendered.
- Coordinated special events such as banquets or catering functions for private parties.
- Conducted regular staff meetings to discuss operational issues, customer service, and safety.
- Oversaw daily cash deposits and reconciliation of bank accounts at end of day shift.
- Confirmed adequate staffing at peak service timeframes to deliver prompt and attentive service to guests.
- Inspected dining area regularly for cleanliness, maintenance issues, or safety hazards.
- Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
- Managed the ordering process for supplies, equipment, and other necessary items.
- Maintained and monitored food safety standards to ensure compliance with health regulations.
- Collaborated with professionals to devise and administer business plan to enhance quality, service, and profitability.
- Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximize revenue.
- Worked closely with kitchen staff to maintain streamlined operations and resolve issues.
- Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
Food and Beverage Supervisor
Rduairport
Raleigh
02.2015 - 06.2018
- Managed daily operations of food and beverage department.
- Supervised staff in delivering exceptional customer service.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints promptly and professionally.
- Collaborated with kitchen staff to maintain quality control standards.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
Technician
Spectrum
Raleigh
04.2015 - 09.2017
- Assisted in troubleshooting technical issues to minimize downtime.
- Performed routine maintenance on equipment to ensure operational efficiency.
- Collaborated with team members to streamline workflow processes.
- Trained new technicians on equipment handling and safety protocols.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Inventory Specialist
Walmart
Holly Springs
01.2011 - 08.2015
- Managed inventory levels using specialized software for accuracy and efficiency.
- Conducted regular stock audits to identify discrepancies and ensure compliance.
- Implemented inventory control procedures to reduce waste and improve tracking.
- Trained new staff on inventory management processes and best practices.
- Analyzed inventory reports to identify trends and inform ordering decisions.
- Collaborated with cross-functional teams to streamline supply chain operations.
- Coordinated inventory, stocking and ordering.
Cook Shift Leader
Burger King
Holly Springs
08.2010 - 12.2012
- Trained new employees on food safety and cooking procedures.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Monitored food quality and presentation before serving to customers.
- Trained new cooks on proper food handling techniques.
Education
Some College (No Degree) -
Columbia Southern University
Orange Beach, ALSkills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Conflict resolution
- Operational efficiency
- Operations improvement
- Staff scheduling
- Recruiting
- Profit & loss
- Operations review
- Performance evaluation
- Employee scheduling
Affiliations
- Military child
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Serv safe and IT certified
Timeline
Restaurant Operations Manager
First Watch Daytime Cafe
10.2017 - Current
Technician
Spectrum
04.2015 - 09.2017
Food and Beverage Supervisor
Rduairport
02.2015 - 06.2018
Inventory Specialist
Walmart
01.2011 - 08.2015
Cook Shift Leader
Burger King
08.2010 - 12.2012
Some College (No Degree) -
Columbia Southern University