Joshua Burt
Troutman
Summary
Results-driven manager with experience in corporate sales, store operations, and entrepreneurship. Strong background in sales strategy, forecasting, and decision-making, with a focus on revenue growth, service quality, and team accountability. Ready to support business expansion through disciplined leadership and client-focused execution.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant Manager, Corporate Sales
Mavis Tire
Troutman, NC
08.2026 - Current
- Processed pricing requests and prepared sales documentation for corporate account opportunities.
- Supported corporate sales pipeline by managing client inquiries and coordinating follow-up activity.
- Assisted with account maintenance, ensuring accurate records and timely customer updates.
- Collaborated with sales and operations teams to resolve service issues and support order fulfillment.
- Coordinated communication between clients and internal teams to support contract execution.
- Strengthened customer relationships by responding promptly to routine account needs and requests.
- Analyzed sales data to identify areas for improvement, implementing necessary changes to drive continuous growth in corporate sales figures.
- Developed successful sales strategies for targeting key market segments, resulting in increased revenue.
- Increased corporate sales by identifying new business opportunities and building strong client relationships.
- Cultivated a culture of accountability within the sales team by setting clear performance expectations and regularly monitoring progress towards goals.
- Established excellent rapport with existing clients by consistently delivering exceptional service quality levels and addressing concerns proactively.
Founder/CEO
Lot Merchant LLC
Troutman, NC
03.2024 - Current
- Directed online business strategy, setting growth priorities and operational goals.
- Developed online vendor relationships and negotiated favorable supply terms.
- Oversaw daily operations, ensuring smooth workflow and service consistency.
- Analyzed online market opportunities to guide product and pricing decisions.
- Managed budgets, tracking expenses and maintaining financial discipline.
- Built client relationships to support repeat business and trust.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Store Manager
Madvapes
Denver, NC
10.2017 - 09.2024
- Supervised daily store operations, ensuring consistent customer service and sales floor coverage.
- Trained associates on POS transactions, product knowledge, and compliant retail procedures.
- Coordinated inventory counts, stock replenishment, and merchandise organization to prevent shortages.
- Enforced opening and closing procedures, cash handling, and loss prevention standards.
- Resolved customer concerns promptly, maintaining service quality and repeat business.
- Scheduled staff shifts and adjusted coverage to support traffic patterns and operational needs.
- Monitored sales performance and recommended floor changes to improve conversion and product visibility.
- Maintained compliance with company policies, age-restricted sales practices, and store documentation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Service Representative
Domino's Pizza
Cornelius, NC
06.2017 - 11.2019
- Resolved customer concerns promptly, de-escalating complaints while maintaining service standards and brand loyalty.
- Managed phone, online, and in-store orders with accuracy using POS systems and order entry tools.
- Coordinated order flow with kitchen staff to support timely preparation and delivery accuracy.
- Processed payments, refunds, and cash transactions while balancing drawer accuracy and compliance.
Glass Cutter/Installer
Colony Glass
Wallingford, CT
08.2012 - 06.2017
- Cut glass to precise specifications using hand tools, cutters, and measuring equipment.
- Interpreted work orders and verified dimensions before fabrication and installation prep.
- Operated glass cutting and finishing equipment while following safety procedures and shop standards.
- Inspected finished glass for chips, cracks, and edge quality to maintain consistency.
- Maintained clean work areas and organized glass stock for accurate selection and handling.
- Kept work areas organized, clean and free of safety hazards.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for a diverse range of projects.
Education
High School Diploma -
North Branford High School
North Branford, CT06-2010
Skills
- Sales strategy development
- Sales forecasting
- Sales team management
- Sales team coaching
- Customer service
- Decision-making
- Problem-solving
Accomplishments
- Achieved City of West Haven, CT Volunteer Award by completing required tasks with accuracy and efficiency
Certification
TRUST Certificate to pilot an UAS, shows passing of safety exam.
Timeline
Assistant Manager, Corporate Sales
Mavis Tire
08.2026 - Current
Founder/CEO
Lot Merchant LLC
03.2024 - Current
Store Manager
Madvapes
10.2017 - 09.2024
Customer Service Representative
Domino's Pizza
06.2017 - 11.2019
Glass Cutter/Installer
Colony Glass
08.2012 - 06.2017
High School Diploma -
North Branford High School