Joshua Belcher
Elizabeth City
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Office Coordinator
Crabbe Aviation
06.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Customer Experience Manager
Five Below
09.2023 - 11.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Department Supervisor
Lowes Home Improvment
01.2023 - 08.2023
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Director of Housekeeping
HHS
06.2022 - 01.2023
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Store Manger
Prime Communications AT&T
10.2020 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Purnell Swett High School
Pembroke, NC06-2015
Skills
Team Leadership
Strategic Planning
Client Relationships
Communication
Negotiations
Business Development
Team Management
Problem-Solving
Operations Management
Customer service management
Inventory management
Cash management
Timeline
Office Coordinator
Crabbe Aviation
06.2024 - Current
Customer Experience Manager
Five Below
09.2023 - 11.2024
Department Supervisor
Lowes Home Improvment
01.2023 - 08.2023
Assistant Director of Housekeeping
HHS
06.2022 - 01.2023
Store Manger
Prime Communications AT&T
10.2020 - 05.2022
High School Diploma -
Purnell Swett High School
Similar Profiles
Faith ShawFaith Shaw
Cashier/Line Cook/Prep Cook/Cleaner/Night Shift Supervisor at Crabbe MountainCashier/Line Cook/Prep Cook/Cleaner/Night Shift Supervisor at Crabbe Mountain
Riana PerryRiana Perry
Family Babysitter at Rita CrabbeFamily Babysitter at Rita Crabbe
Joyce HornJoyce Horn
Practice Manager at Crabbe ChiropracticPractice Manager at Crabbe Chiropractic