JOSHLYN BOYD
Charlotte
Summary
Loan processing professional prepared to excel in results-driven environment. Managing loan documentation and ensuring compliance with industry standards. Known for collaborative team efforts and ability to adapt to changing needs, leveraging organizational skills and customer service expertise.
Overview
10
10
years of professional experience
Work History
Sr Retail Loan Processor
Bank Of America
12.2021 - 06.2023
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Credit Verification Specialist
CIS Credit Solutions
10.2019 - 12.2021
- Process supplemental requests for mortgage and/or credit, verifying and updating tradelines via faxing creditors, reviewing documentation, or conducting conference calls
- Verify documents for accuracy such as credit reports, mortgage statements, bank statements and legal court documents
- Follow up with clients when the supplement is completed, or additional information or documentation is required
- Verified client information by analyzing existing evidence on file.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Obtained updated contact information from all subjects and verified data for accuracy.
Member Service Representative
Sam's Club
03.2013 - 03.2017
- Provided swift resolution to customer service complaints ultimately repairing trust
- Process credit card payments answered multi-phone lines daily
- Managed a high-volume workload within a deadline-driven environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
Education
FCRA Certified (Fair Credit Reporting Act) -
Central Piedmont Community College
Charlotte, NC2016
Skills
- 5 years of financial banking customer service in a high volume fast-paced call center environment
- Excellent verbal, written, time management, analytical, leadership and organizational skills
- Ability to take initiative, dependable, self-motivated, and organized
- Attention to Detail and Problem Solving and strong data entry skills
- Loan Process Coordination
Timeline
Sr Retail Loan Processor
Bank Of America
12.2021 - 06.2023
Credit Verification Specialist
CIS Credit Solutions
10.2019 - 12.2021
Member Service Representative
Sam's Club
03.2013 - 03.2017
FCRA Certified (Fair Credit Reporting Act) -
Central Piedmont Community College
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