Josh Fitzick
Wilmington
Summary
Dynamic and results-driven professional with extensive experience at The Famous Toastery, excelling in guest relations and upselling techniques. Demonstrated strong decision-making and a calm demeanor while resolving customer issues, leading to increased referrals and enhanced service quality. Proficient in POS system operations, ensuring efficient service delivery and staff coordination.
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waiter
The Famous Toastery
01.2019 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Made the schedule for FOH employees, ensuring proper staffing and coordination.
Education
Bachelor of Science - Business Analytics
UNCW
Wilmington, NC12-2025
Skills
- Decision-making
- Calm demeanor
- Positive and professional
- Serving expertise
- Salesmanship
- Attention to detail
- Point of sale (POS) system operations
- Upselling techniques
- Verbal and written communication
- Relationship management
- Professional appearance
- Guest relations
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Selected to serve notable VIP guests for major private events.
Certification
Proficient in Microsoft word and excel.
Certified in rstudio posit cloud, SQL, and python.
Timeline
Waiter
The Famous Toastery
01.2019 - Current
Bachelor of Science - Business Analytics
UNCW