JOSH FAISON
Knightdale
Summary
Dynamic professional with a proven track record at Red Hat, excelling in technical support and customer satisfaction. Skilled in photography and digital marketing, I effectively collaborate with clients to deliver tailored solutions. Adept at troubleshooting and enhancing brand visibility, I leverage strong communication skills to drive successful outcomes. Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision and directing operations. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Barely Boujee
Raleigh
01.2025 - Current
- Captured high-quality images for diverse projects across various industries.
- Edited photographs using industry-standard software for optimal visual appeal.
- Collaborated with clients to understand their vision and requirements.
- Managed equipment setup and maintenance for smooth operation during shoots.
- Captured high-quality video content for various projects and events.
- Edited raw footage using industry-standard software and tools.
- Collaborated with clients to determine project vision and requirements.
- Developed marketing strategies to enhance brand visibility and engagement.
- Managed digital marketing campaigns across social media platforms and email.
- Collaborated with cross-functional teams to align marketing efforts with business goals.
TECHNICAL SUPPORT ENGINEER
Red Hat
01.2020 - 12.2024
- Started as an Associate Technical Support Engineer and promoted to Technical Support Engineer in October 2023.
- Achieved RHCSA certification, demonstrating expertise in system administration.
- Provide technical support and solutions to customers, ensuring high levels of satisfaction.
SWITCHER / DRIVER
Golden State Foods
01.2015 - 01.2020
- Oversaw operations outside the warehouse, engaging with dispatch, maintenance, and warehouse personnel.
- Ensured timely delivery and management of logistics operations.
DRIVER / SALES ASSOCIATE
Pepsi
01.2011 - 01.2015
- Initiated merchandise and sales efforts, contributing to revenue growth.
- Acquired a Class A CDL to drive and deliver products efficiently.
PHOTOGRAPHER / SALES ASSOCIATE
Picture People
01.2008 - 01.2010
- Captured family, infant, and pet portraits, delivering high-quality images.
- Edited photos and managed sales processes, contributing to overall customer satisfaction.
Education
Certified System Administrator (RHCSA) -
RED HAT
01.2021
Full Stack Software Bootcamp Certificate -
UNC, CHAPEL HILL
Chapel Hill01.2020
Skills
- Customer service
- Sales and merchandising
- Technical support
- Photography and photo editing
- Communication and Team Collaboration
- Systems Administration
- Video editing
- Digital marketing
- Photography techniques
- Equipment maintenance
- Customer collaboration
- Technical troubleshooting
- Client relationship management
- Logistics coordination
- Sales strategy development
- Team collaboration
Timeline
Owner/Operator
Barely Boujee
01.2025 - Current
TECHNICAL SUPPORT ENGINEER
Red Hat
01.2020 - 12.2024
SWITCHER / DRIVER
Golden State Foods
01.2015 - 01.2020
DRIVER / SALES ASSOCIATE
Pepsi
01.2011 - 01.2015
PHOTOGRAPHER / SALES ASSOCIATE
Picture People
01.2008 - 01.2010
Certified System Administrator (RHCSA) -
RED HAT
Full Stack Software Bootcamp Certificate -
UNC, CHAPEL HILL