Joseph Thomas
BELMONT
Summary
Experienced Store Manager and Father to four amazing children ages 3,4,13,15 so I'm used to handling tons of tasks on the fly and doing whatever it takes to support my family.no job too little or too big I'm ready to join the team and be of service wherever i needed.. Thank you.
Overview
15
15
years of professional experience
Work History
Store Manager
Catawba Puff and Play
Belmont, NC
01.2023 - Current
- Supervised store operations on a daily basis, guaranteeing alignment with company policies and procedural guidelines.
- Cultivated team development through training and mentoring initiatives focused on customer service excellence.
- Developed and executed inventory management strategies, analyzing levels to effectively mitigate shrinkage risks and manage product overflow.
- Implemented promotional strategies to boost sales and improve customer engagement
- Developed comprehensive weekly schedules while overseeing employee responsibilities and hours to foster a balanced distribution of tasks.
Managed employee duties and hours on a weekly basis to guarantee equitable allocation among staff. - Monitored and recorded drawer totals nightly, ensuring accurate financial tracking.
- Evaluated sales data to uncover trends that enhance strategic decision-making for product placement.
- Implemented strategies to create a supportive work atmosphere, facilitating teamwork and improving overall employee morale.
- Achieved significant improvements in customer satisfaction and loyalty by effectively resolving complaints.
Transformed store's Google reviews from 3.2 stars to 4.2 stars in less than three months through a commitment to quality customer service. - Managed inventory flow by coordinating weekly pickups from various warehouses and integrating products into the inventory system.
Organized and displayed products on shelves for optimal visibility and efficiency. - Implemented security protocols by verifying store lock and alarm activation following employee departures.
- Assisted with hiring, training and mentoring new staff members
- ultimately was just blessed to wake up each day to make sure customers where happier leaving my store then coming in.
Installer
Freedom Heating & Air
Charlotte, NC
07.2011 - Current
- Installed heating and air conditioning systems in residential and commercial properties.
- Ensured compliance with industry standards and safety regulations during all installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
- Collaborated with contractors to ensure seamless integration of HVAC solutions into building projects.
Warehouse Manager
TA Kiser
Charlotte, NC
03.2013 - 02.2019
- Trained and mentored staff on forklift and equipment usage, enhancing operational knowledge and compliance.
- Analyzed operational data to pinpoint process inefficiencies and recommend cost-saving measures.
- Coordinated logistics for inbound and outbound shipments, ensuring adherence to delivery schedules and customer satisfaction.
- Collaborated with procurement to optimize stock levels and reduce excess inventory costs or losses
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operational goals and exceed performance targets.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques especially with collars so nothing would be damaged on arrival to job site.
Education
High School Diploma -
South Point High
Belmont, NC06.2010
Skills
- Customer service
- Operational efficiency
- Decision-making
- Time management
- Work prioritization
- Multitasking
- Team leadership
- Task delegation
- Coaching and mentoring
- Adaptability and flexibility
- Relationship building
- Computer skills
Timeline
Store Manager
Catawba Puff and Play
01.2023 - Current
Warehouse Manager
TA Kiser
03.2013 - 02.2019
Installer
Freedom Heating & Air
07.2011 - Current
High School Diploma -
South Point High