Joseph Lambert
Zebulon
Summary
Knowledgeable Venue Manager and Wedding Planner with background in managing diverse venues and coordinating successful events. Proven track record of enhancing guest experiences and operational efficiency. Demonstrated leadership and problem-solving skills, ensuring seamless event execution and high client satisfaction.
Overview
13
13
years of professional experience
Work History
Venue Manager
Seven Paths Manor
08.2021 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Wedding Planner
Seasons by Joseph
01.2014 - Current
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Maintained strong professional connections within the industry through networking events and ongoing education opportunities.
- Provided expert guidance on etiquette rules and cultural traditions relevant to each unique wedding celebration.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Increased referral business by consistently delivering exceptional customer service throughout the planning process.
- Streamlined vendor communication for seamless event coordination and timely execution.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
Manager
Sunset Slush
04.2012 - 09.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Education
Nursing
Vance-Granville Community College
Henderson, NCSkills
- Writing and verbal communication
- Relationship building
- Personnel management
- Event promotion
- Vendor management
- Event planning and management
- Vendor relations
- Crowd control
- Staff management
- Advertising and marketing
- Vendor negotiation
Timeline
Venue Manager
Seven Paths Manor
08.2021 - Current
Wedding Planner
Seasons by Joseph
01.2014 - Current
Manager
Sunset Slush
04.2012 - 09.2016
Nursing
Vance-Granville Community College
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