Joseph James Joyce II
Wilmington
Summary
Dynamic, customer-focused professional with extensive experience in scheduling, customer service, and administrative support. Recognized for exceptional communication skills and a commitment to reliability, consistently fostering positive customer experiences. Detail-oriented and adaptable, thriving in fast-paced environments while ensuring accuracy and professionalism in all tasks. Proven ability to manage multiple priorities effectively, contributing to overall team success and client satisfaction.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Renewal by Andersen
05.2023 - 12.2025
- Conducted direct outreach to homeowners to schedule window and door inspections
- Accurately scheduled and coordinated appointments for inspection teams
- Ensured team safety and escorted staff to assigned territories
- Maintained professionalism while representing the company in the community
- Demonstrated strong time management and communication skills
Recreation Assistant (NF-2)
Hobby Auto Shop (Camp Lejeune)
01.2022 - 05.2023
- Assigned customers to appropriate bays or lifts
- Assisted customers with purchases and service recommendations
- Entered customer and service data accurately into computer systems
- Scheduled customer appointments and managed shop workflow
- Provided tools and equipment to customers as requested
Sales Associate
MCX Camp Johnson
12.2021 - 01.2022
- Assisted customers with purchases and inquiries
- Handled cash transactions and maintained register accuracy
- Created tailoring tickets for military uniform alterations
Stocker
Lowe's Food
07.2021 - 11.2021
- Organized and restocked shelves efficiently
- Prepared inventory for next-day operations
- Maintained cleanliness during late-night shifts
Helper
Coleman American Moving Services, Inc.
07.2021 - 10.2021
- Safely lifted, packed, and transported customer belongings
- Protected furniture and items using appropriate padding materials
- Maintained cleanliness and safety of warehouse and moving trucks
Cashier/ Server / Cook
McDonald's
05.2019 - 01.2021
- Processed customer orders and cash transactions accurately
- Prepared food according to quality and safety standards
- Delivered efficient service during high-volume periods
Cashier
Burger King
05.2018 - 08.2018
- Provided customer service in a fast-paced environment
- Accurately handled cash and customer orders
- Communicated effectively with customers with disabilities
Bagger
Camp Lejeune Commissary
01.2015 - 01.2017
- Bagged groceries with attention to fragile and food safety items
- Maintained an efficient workflow to support checkout operations
- Prevented cross-contamination by organizing products correctly
Education
Bachelor of Arts - English (Creative Writing), Accounting
Appalachian State University
Boone, NC05.2021
Associate in Science - undefined
Coastal Carolina Community College
Jacksonville, NC05.2017
Skills
- Administrative & Technical Skills
- Microsoft Office (Word, Excel, Outlook)
- Data entry and recordkeeping
- Scheduling and calendar management
- Typing and computer proficiency
- Basic accounting knowledge
- Communication & Customer Service
- Professional verbal and written communication
- Customer engagement and rapport building
- Team collaboration
- Conflict resolution
- Active listening
- Organizational & Personal Skills
- Detail-oriented and organized
- Time management
- Process-oriented mindset
- Creative problem-solving
- Adaptability
Languages
Basic Japanese
ADDITIONAL STRENGTHS
- Strong work ethic and reliability
- Customer-first mindset
- Willingness to learn and grow professionally
Timeline
Appointment Scheduler
Renewal by Andersen
05.2023 - 12.2025
Recreation Assistant (NF-2)
Hobby Auto Shop (Camp Lejeune)
01.2022 - 05.2023
Sales Associate
MCX Camp Johnson
12.2021 - 01.2022
Stocker
Lowe's Food
07.2021 - 11.2021
Helper
Coleman American Moving Services, Inc.
07.2021 - 10.2021
Cashier/ Server / Cook
McDonald's
05.2019 - 01.2021
Cashier
Burger King
05.2018 - 08.2018
Bagger
Camp Lejeune Commissary
01.2015 - 01.2017
Associate in Science - undefined
Coastal Carolina Community College
Bachelor of Arts - English (Creative Writing), Accounting
Appalachian State University