Joseph Izzo
Mebane
Summary
Quick learner with a strong ability to adapt to diverse customer and organizational needs. Demonstrated reliability and enthusiasm in reception, concierge, and customer service roles. Proven skills in customer engagement, problem resolution, and software operations, consistently delivering high-quality results. Recognized for maintaining composure and professionalism in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Guest Services Specialist
UNC Health
11.2023 - Current
- Streamlined patient and visitor care processes to enhance service efficiency.
- Proficient in Epic and additional hospital systems, ensuring comprehensive support.
- Pursued ongoing education to expand knowledge and skills in healthcare operations.
- Provided information on services and resources available at UNC Health.
- Assisted patients with check-in procedures and appointment scheduling.
Technician
Call Tech Inc.
10.2022 - 07.2023
- Esteemed for superior quality and volume of units as a result of expertise in timely, efficient diagnosis and repair
- Maintained and repaired telecommunications equipment for optimal performance.
- Assisted in troubleshooting technical issues for clients and staff.
- Operated diagnostic tools to identify system failures and malfunctions.
- Documented service requests and resolutions in the tracking system.
Technician
Lenovo
04.2022 - 10.2022
- Acknowledged by staff and management for superior unit output and ability to collaborate in timely, professional manner
- Maintained and repaired telecommunications equipment for optimal performance.
- Assisted in troubleshooting technical issues for clients and staff.
- Operated diagnostic tools to identify system failures and malfunctions.
- Documented service requests and resolutions in the tracking system.
Customer Service
Lowe’s Home Improvement
03.2021 - 04.2022
- Valued for superior customer service expertise, contributing to frequent requests from returning customers for direct support
- Greeted incoming customers and provided customer service support.
- Documented customer service interactions in ticketing systems.
- Developed strategies for improving customer service processes.
- Provided customer service in a fast-paced environment.
Education
Student of Graphic Design - Graphic Design
Appalachian State University
Boone, NC01.2021
Associate of Arts -
Alamance Community College
Graham, NC01.2019
Skills
- Customer Service
- Epic Healthcare Software
- Adaptability
- Accuracy
- Problem-solving
- Strong work ethic
- Communication
- Style & Art
- System navigation
- Customer management
- Data entry
- quality assurance
- Exceptional communication
- Problem solving
- Attention to detail
- Time management
- Strong empathy
Timeline
Guest Services Specialist
UNC Health
11.2023 - Current
Technician
Call Tech Inc.
10.2022 - 07.2023
Technician
Lenovo
04.2022 - 10.2022
Customer Service
Lowe’s Home Improvement
03.2021 - 04.2022
Student of Graphic Design - Graphic Design
Appalachian State University
Associate of Arts -
Alamance Community College
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