Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Gustafson-Brown

Huntersville

Summary

Results-driven worker with over four years of customer service experience and a proven track record in leadership within fast-paced, high-volume restaurant environments. Experienced in team management, employee scheduling, inventory control, shipment receiving, ordering, and POS systems. Recognized for delivering exceptional customer service, resolving issues efficiently, and maintaining smooth daily operations under pressure. Strong communicator with excellent organizational skills, the ability to lead teams, multitask effectively, and consistently exceed expectations while creating positive customer experiences.

Overview

2
2
years of post-secondary education
4
4
years of professional experience

Work History

Manager/Server

Bloomin brands/ Outback steakhouse
Huntersville
01.2026 - Current
  • Managed daily restaurant operations to ensure seamless service delivery and customer satisfaction.
  • Led a team of 20+ employees, ensuring high productivity and excellent customer service.
  • Trained and supervised staff on service standards and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Acquired 6 months of experience in fast-paced restaurant environment delivering quality customer service.
  • 4 years of customer service experience

Manager

Whits frozen custard
Huntersville
09.2022 - 12.2025
  • Managed daily operations to maintain high service standards at frozen custard shop.
  • Coordinated work schedules to optimize staff coverage during peak hours.
  • Provided exceptional customer service to enhance guest experience.
  • Processed transactions efficiently using point-of-sale system for accurate sales tracking.
  • Managed daily operations at frozen custard shop.
  • Facilitated shipment by moving and carrying boxes and bags weighing between 10 and 75 pounds.

Education

Associate of Arts - Social Work

CPCC
Charlotte, NC
08.2024 - 07.2026

Corvian Community High School
Charlotte, Nc

Skills

  • Customer service
  • Client relations
  • Customer engagement
  • Scheduling coordination
  • Staff training
  • Team leadership

Timeline

Manager/Server

Bloomin brands/ Outback steakhouse
01.2026 - Current

Associate of Arts - Social Work

CPCC
08.2024 - 07.2026

Manager

Whits frozen custard
09.2022 - 12.2025

Corvian Community High School
Joseph Gustafson-Brown